Analyst Programmer - Production Support

Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved thisBy working together - and supporting each other - all over the world. So, join our Digital Production Services team and feel like youre part of something bigger.

The team is part of the wider FIL Technology team and is primarily responsible for supporting the UK Business covering Personal Investing customers, Advised clients, Workplace Investing clients and members. The department is responsible for defining, delivering and supporting all IT hardware and software needs of the businesses that are supported. The technology teams are primarily located in Gurgaon, Bangalore, Dalian and Kingswood. Digital Production Services team, is responsible for the maintenance, restoration of service, and risk management, of a discrete portfolio of key applications which underpin Fidelitys major business operations. The main responsibility of this team is to ensure Fidelitys Retail platform is functioning correctly, available and providing excellent performance. The team is also responsible for handling critical business impacting issues affecting the platform looking to not only fix issues but ensure long term resolutions are found.

The key functions of this group include:

The role requires not only technical skill sets that facilitate high caliber service provision to the business areas supported but also an awareness of other systems infrastructure and business processes dependent upon related to the applications in question. They will also foster close working relationships within the team and liaise with each team member to analyse and investigate production impacting issues. Key Responsibilities include :