Analyst - Operations

The CoinDCX Journey: Building the Future of Finance

At CoinDCX, our mission is to make crypto and blockchain accessible to every Indian by building secure, scalable, and high-performance financial systems.

As our Markets business scales in volume, complexity, and transaction throughput, the integrity of digital asset custody, settlement accuracy, and liquidity availability become mission-critical. Every fund transfer, reconciliation, and liquidity decision directly impacts our ability to serve clients and maintain trust in the ecosystem.

This role sits at the heart of our Custody Operations function, ensuring that our digital asset infrastructure runs with precision, transparency, and zero tolerance for operational failures.

About The Role

We are setting up a dedicated Reliability Operations Team responsible for proactively overseeing critical business and technology processes. As a Reliability Operations Analyst, you will play a key role in ensuring operational continuity, minimizing risks, and driving timely issue detection and resolution. You will be part of the first line of defense, ensuring smooth operations and effective communication across stakeholders.

What You'll Do

Real-Time Monitoring & Oversight

• Continuously monitor systems, applications, and business-critical processes using dashboards, alerts, and monitoring tools
• Detect anomalies early to prevent downstream impact
  
  

Incident Detection & Response

• Identify, log, categorize, and escalate incidents as per defined SLAs and escalation matrices
• Act as the central coordination point during live incidents
  
  

First-Level Troubleshooting

• Perform initial triage to validate alerts and reduce false positives
• Gather relevant information before escalation to technical or business teams
  
  

Operational Continuity (24/7 Coverage)

• Ensure seamless handovers between shifts with complete context
• Maintain uninterrupted operations across rotational shift.
  
  

Governance & Documentation

• Maintain shift logs, incident records, and escalation notes
• Update SOPs and contribute to internal knowledge bases
  
  

Cross-Functional Collaboration

• Work closely with Tech Ops, Business Ops, Risk, Product, and Engineering teams for timely issue resolution
  
  

Reporting & Insights

• Share real-time updates during incidents
• Prepare daily/weekly operational reports
• Highlight recurring issues, trends, and reliability risks
  
  

You'll Excel in This Role If You Have

Core Skills & Competencies

• Ability to remain calm and act decisively under pressure
• Clear written and verbal communication for structured incident reporting
• Strong sense of ownership and attention to detail
• Willingness to work in rotational 9-hour shifts for 24/7 coverage
• Basic analytical aptitude with Excel proficiency
  
  

Technical Exposure (Preferred)

• Familiarity with monitoring and observability tools (Slack or similar)
• Basic understanding of system operations, networks, or process monitoring
  
  

Qualifications

• Bachelor's degree in Computer Science, IT, Operations, Finance, Trading, or a related
• field (or equivalent practical experience)
• 1–3 years of experience in Operations, Reliability, NOC, or SOC roles (Fresh graduates
• with strong aptitude may be considered for junior roles)
• Foundational understanding of business or technology operations
  
  

You'll Know You're Winning When

• You consistently remain calm and decisive during high-pressure incidents
• Incident updates are clear, structured, and timely
• Monitoring alerts are validated efficiently, reducing false alarms
• Shift handovers are seamless with zero loss of context
• You effectively use monitoring tools (Slack or similar) to coordinate responses
• You adapt comfortably to rotational shifts while maintaining performance
• You demonstrate strong aptitude, learning agility, and Excel-based analysis
  
  

Hiring Process

Here's what your journey with us looks like:

• Application Review – We assess for skills, alignment, and intent
• Recruiter Connect – A short conversation to understand you better
• Functional Round(s) – Deep dive into your approach, craft, and problem-solving
• Assignment / Simulation Round - Depends on Role
• A take-home task or live problem -solving exercise to understand how you think and execute in real scenarios
• Culture & Values Discussion – A conversation to understand our ways of working and how you thrive best
  
  

Where We Work

We believe the best ideas emerge when people build together. Collaboration, speed and trust come alive when teams share the same space.With this belief, we operate as a work-from-office organisation. This role is based out of our Bangalore office, where energy, alignment and innovation move in real time.

Perks That Empower You

We believe great people deserve great experiences.

Design Your Own Benefits: Flexible perks to match your lifestyle

Unlimited Wellness Leaves: Rest and recharge as you need

Mental Wellness Support: Access to therapy and wellness resources

Learning Sessions: Bi-weekly learning and growth opportunities

Ready to Build What's Next

If you're looking for a role that gives you direct access to high-stakes decisions, deep impact

and a chance to build the future of finance, this is it.

Join CoinDCX and help us make crypto accessible to every Indian, together.