Analyst-Operations -U2 (Non IT/Non-Voice)

Role: Analyst-U2

Location: Hi-Tech City - Hyderabad

Experience: 2 year - 5 Years (In any International process (Voice or Non-Voice)

Work Mode: Work from office (5 days)

Shift: UK (12PM 9:30PM, Fixed week offs on Sat & Sun) Two way transportation will be given within the radius of 30KMS from the above locations.

Payroll: Tech Mahindra

Key accountabilities:

• Work across all areas and sub-teams of Assessment Processing to ensure accurate and timely delivery of our business requirements.
• Responsible for the completion of a range of day-to-day tasks of Assessment Processing tasks/outputs according to agreed working instructions and agreed procedures.
• Updating and reporting your progress against agreed schedules, deadlines and KPIs. You are responsible for ensuring your output complies with agreed quality standards.
• Report any processing exceptions not covered by the working instructions so that the appropriate course of action may be agreed and taken. Report any processing failures in a timely and accurate manner.
• Provide input into the planning and review of administrative processes, checking and updating working documents and procedures.
• Supervise temporary staff during peak processing periods and support other administrators within the department.
• Use experience gained in administering process/tasks to input into ideas for process improvement and get involved in the testing of those improvements and/or other changes (procedural or system related) that affect Assessment Processing.
• Responsible for responding to customer queries in a positive and professional manner, ensuring enquiries are managed effectively within agreed Service Level Agreements (SLAs) and escalating them to your manager when necessary.
• Support the wider Assessment Processing Teams by delivering other work as assigned by your manager e.g. covering staff absence.