Analyst - Operations Management

Job Summary

Introduction Welcome to Gallagher in India - where expertise, technology, and purpose come together. Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Service Center is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market.

Responsibilities

• Conduct the given tasks efficiently.
• Customer engagement.
• Identify and escalate unresolved issues by keeping supervisors in loop.

Qualifications

• Any Graduate or Post Graduate
• Work Experience: Minimum 1-2 years in KPO/BPO

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