Analyst - Operations Management

Responsibilities

• Act as voice of the customers in the organization.
• They gather and evaluate feedback from clients and present the insights findings to the internal stakeholders of the organization.
• They play a crucial role in creating customer loyalty and retention.
• They are well-versed on the technical side of organizations products/offerings and should be able to share insight and tips on how to use features and troubleshoot.
• They work as contributed team member under very moderate supervision.
• They build up on domain expertise along with technical skills.
• They work on relatively complex problems using standard concepts and principles using their knowledge and judgement.
• Professionals require certain level of work experience and assist the junior professionals.

Qualifications

• University Degree or equivalent experience and minimum 3 years of prior relevant experience.

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