Analyst Manual Testing

Job Summary & RESPONSIBILITES:

Define key responsibilities to reflect the duties and responsibilities of this role.

• Able to perform Testing related work which may not be straight forward and repetitive
• Should have the knowledge and work experience on the Retail On-boarding end to end journey of CCPL & CASA & TD products
• Should be well-versed on the User stories review, Test cases preparation, test data prepartion, ADO/JIRA Actions, runplan , test execution procedures
• Should have the knowledge and understanding of digital onboarding journey covering the end to end process coving authentication policy, CDD/KYC, Risk, Credit and Fraud handling
• Strong analytical skills with the ability to deep dive to drive solutions
• To ensure that the current processes are challenged and automate the process wherever possible basis the project capabilities
• Help Business and participate in improving digitisation wherever possible
• Highlights gaps are recorded between the current and new systems and tracked for closure due to system change or implementation of new system
• Think Client in all reviews to create a truly client centric solution and outcome
• Simplify processes to avoid multiple handoffs and digitize where possible
• SIT / UAT test scripts are prepared in accordance with the FSD/DCO document
• SIT / UAT test scripts are executed and defects are raised within the given timelines
• Defects raised are tagged into the correct severity by analysing the impact
• Conduct walkthrough and demo to business stakeholders as necessary
• Knowledge and experience of using Agile tools such as JIRA/ADO, Confluence, etc.
• Closure of UAT bugs and re-test where applilcable
• Possesses and applies technical expertise to his area of work
• Able to identify opportunities to automate repetitive logic based manual activities.
• Perform independent activities concurrently
• Give inputs from ground level after understanding the big picture
• Participate in the discussion on any system changes / projects and provide inputs
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• To provide support for UAT / UVT during any workflow changes and Field level validations
• Ensure that the new system is successfully rolled out post UAT and support post go-live where applicable
• Able to identify sudden changes & raise the CR to project team
• Open to suggestions and experimentation
• To have a sense of urgency in meeting deliverables in TAT and Accuracy
• To perform the assigned activities on time without any issues

Capacity Planning

• Possess ability to understand the work plans and organizes their own work effectively
• Completes work as assigned

Behavioural Capabilities

Precision Accuracy

• Able to drive quality work within team and self
• Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
• When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.

Client Centric

• Considers the impact of their actions on the end-to-end process and customer.
• Understands basic testing requirement and able to apply same in own areas of work

Communication

• Good communication skills is preferred and should posses very good soft skills.
• Possesses ability to translate complex information into easy- to-understand language
• Proficient in both verbal and written communication
• Escalates issues and concerns in a timely manner

Problem Resolution

• Understands the situation and perform right escalations
• Being able to provide data for performing root cause of the problem
• Ability to speak up when in disagreement and opposition
• Ability to understand the existence of crisis and conflicts
• Able to work in a team with good interpersonal skills

Strategy*

Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly-defined timeline. Experience in working with technology project teams, from the business perspective, a significant plus.

Business*

Should have the knowledge and work experience on the Retail On-boarding end to end journey of CASA / CCPL / TD products

Processes*

Should have the knowledge and work experience on the Retail On-boarding end to end journey of CASA / TD / CCPL products

People & Talent*

Not Applicable to this role

Risk Management*

• Raise managerial alerts and blocking points whenever necessary to secure the delivery of the products.
• Understands what the various risks in process level and some of the mandatory actions that need to be performed.
• Escalates issues to senior management within parameters of role
• Describes and understands the operations risk
• Awareness on transactional level fraud & CDD process implement

Governance*

Audit closures and mitigation of observations from product point of view

Key stakeholders*

PO, Developers, Country team/Ops and Interface supporters

Other Responsibilities*

Excellent professional skills, including verbal, presentation and written communication skills; ability to simultaneously see the big picture” and manage the details of implementation; ability to follow through on execution

People Management

• Able to co operate and work as a team in an open and approachable style.
• Be good team player taking team’s goals in to consideration.

Change Management

• Understands the need for change and willingly accepts it
• Able to quickly adapts to changes with regards to process, projects, behaviour etc
• Ability to look beyond self interest to collective interest
• To positively respond to the pace of change

Data Analytics

• Able to analyze the process to understand the dimensions of the job

Qualifications*

Training, licenses, memberships and certifications

Refer to myHR for further guidance

• Bachelor’s degree (or equivalent experience)
• 4+ years of Testing experience in Retail & Liability products ( Both Manual and Automation)
• Must have the ability to work in a dynamic, fast-paced environment
• Strong communication skills to interact with many different personalities/ stakeholders and reach consensus when necessary
• Experience with agile frameworks
• Test scenarios / Cases preparation
• Testing execution skill
• Strong analytical skills
• Typing Skills
• Reading and comprehension

The Technical Competency Framework outlines a consistent set of expectations on what technical knowledge is required for a group of similar roles aligned to the Job Family Framework. Technical Competencies are designed to build transparency and objectivity by providing an in-depth view of the expectations for a role.

Please select technical competencies from the library here. It is recommended that there is no more than 6 technical competencies selected per role.*

ROLE SPECIFIC TECHNICAL Skills And Competencies and Proficiency Levels*

Technical Competency Name:

Proficiency Levels

Spot Opportunities

Core

Solve Problems

Core

Take the Lead

Core

Build Resilience

Core

Collaborate

Core

Communicate

Core

Deliver Sustainably

Core