Analyst - Labwater Solutions (Customer Enablement)

Attend to Technical Calls inbound from customers on breakdown of system on site. Troubleshooting system issues/error/alert & alarm with sound understanding for maintenance of system/IP with logical and technical skills relevant to Lab Water Solution Product portfolio and significant water filtration knowledge. Inform inhouse for urgent clinical customer support in-site where priority dwells on critical scenario (as hospitals and GSA). Handle Work Order processed by Partners in Field (Field Service Engineers) on relevant fields necessary before closing the WO as valid for billing and unbilled covered task carried out in site. Push Billable Repair Quotes for scheduled Repair on system as they possess potential of an order. Chase Billable Work Order for payment to close before billing cycle. Renewal follow-up of Service contract as they provide ease of repair when maintained periodically by inhouse wrt subscriptions. With the above scope of responsibility, managing workflow of transactional activity.