Analyst - Journal Operations

The Analyst is responsible for delivering exceptional customer service by managing author inquiries promptly and effectively through email. The role ensures the provision of accurate, timely, and professional support while maintaining proficiency in all relevant systems, workflows, and author payment processes. In addition to core operational responsibilities, the Analyst actively contributes to continuous improvement initiatives, knowledge management, and cross-functional projects aimed at enhancing operational efficiency and customer experience.

Thinks strategically and aligns day-to-day activities with broader organizational objectives and Sages vision.

Expected Behaviour:

Inspires confidence, capability, and commitment in others.

Builds strong relationships through empathy, collaboration, and effective communication.

Demonstrates commitment to achieving high-quality outcomes and operational excellence.

Acts with honesty, responsibility, and professionalism.

Applies critical thinking and sound judgment when evaluating information and resolving issues.

Communicates clearly, concisely, and in a manner appropriate to the audience.

Delivers results efficiently while embracing continuous improvement.

Builds collaborative partnerships across teams and functions.

Diversity, Equity, and Inclusion

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organization with an increasingly agile workforce, were open to flexible working arrangements where appropriate.

Department

Customer Service Fulfilment

Role

Analyst Journal Operations

Location

Dehradun

Remote Status

Hybrid

Employment Type

Full-time

Employment Level

Entry Level