Analyst, Infrastructure Observability

Job Purpose

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the ficial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

This role will be part of a team of information technology professionals responsible for monitoring a global network infrastructure including offices and internet data centers. This position requires technical proficiency, an eager attitude, professionalism, and solid communication skills.

Responsibilities

• Build, maintain, and support a global packet capture and monitoring infrastructure
• Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures
• Document changes and author documentation on monitoring standards and practices
• Design monitoring requirements in coordination with development and operations
• Architect and implement monitoring solutions across multiple datacenters
• Serve as a primary point of contact for monitoring across the enterprise

Knowledge and Experience

• Understanding of core IT concepts including networking and access control
• Knowledge of Linux
• Ability to read packet captures
• TCP/IP networking and analysis skills
• Data analysis skills and competence in MS Word and Excel
• Strong written and verbal communication skills
• Ability to multitask and work independently on multiple projects
• Minimal travel: 2-3 weeks per year

Desirable Knowledge and Experience

• Bachelor s degree, preferably in CIS, engineering, or a related discipline
• Corvil, Niksun, Gigamon, or NetScout certification
• CISSP or CCNA certification
• Experience with Broadcom Spectrum
• Experience with BigPanda administration
• Ficial industry expertise
• Change auditing and configuration management