Analyst, Info Sys 4

The Senior Unified Communications (UC) Engineer is responsible for designing, implementing, and managing enterprise-wide communication systems to support voice, video, messaging, and collaboration across a global organization. This role emphasizes expertise in Zoom Telephone services, Microsoft Teams telephony, and AV Zoom Rooms, along with advanced SBC (Session Border Controller) and contact center management.

Key Responsibilities:

• Manage and optimize Zoom telephony infrastructure, including contact centers, ensuring seamless voice and messaging services.
• Deploy and maintain AudioCodes SBCs and OVOC servers, ensuring system reliability and compliance.
• Administer and manage OVOC server licenses for global operations.
• Design, implement, and manage Microsoft Teams phone systems in a fully cloud-based model.
• Ensure seamless integration with global telephony services and compliance with regional regulations.
• Oversee SIP trunking, call routing, and emergency calling configurations.
• Design, deploy, and manage AV Zoom Rooms, ensuring an optimal user experience.
• Collaborate with vendors to implement solutions that meet organizational AV requirements.
• Provide ongoing support for AV systems, including firmware updates and troubleshooting.
• Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems.
• Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure.
• Stay ahead of UC technology trends to identify opportunities for improvement.
• Provide strategic input to roadmap planning, focusing on scalability and global UC solutions.
• Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures.
• Ensure adherence to global security, compliance, and privacy standards.

Minimum Qualifications

Educational Background:

• Degree in computer science, Information Technology, Electronics & Communication, or a related field.
• Equivalent practical experience in Unified Communications can substitute for formal education.

Experience:

• 8-10 years of hands-on experience in Unified Communications, focusing on:
• Zoom Phone and Microsoft Teams Phone (fully cloud-based telephony systems).
• Global AudioCodes SBCs deployment, configuration, and maintenance.
• OVOC server setup and license management.
• AV Zoom Rooms design, implementation, and optimization.
• Managing and solve contact center solutions.
• Proven expertise in SIP, VoIP, telephony protocols, and cloud telephony solutions.
• Experience in large-scale enterprise UC deployments, especially in global environments.

Technical Skills:

• Proficiency in:
• Zoom and Microsoft Teams UC platforms, including telephony and AV solutions.
• AudioCodes SBCs and OVOC servers.
• SIP trunking, call routing, and global telephony integrations.
• AV Zoom Rooms design, setup, and management.
• Integration of UC platforms with O365, Active Directory, and other IT systems.
• Strong knowledge of network protocols, security, and compliance for UC systems.

Certifications (Preferred but highly beneficial):

• Microsoft Teams Administrator Associate or Enterprise Voice certification.
• AudioCodes Certified Associate (ACA) or AudioCodes Certified Professional (ACP).
• Zoom Administrator certification (or demonstrable experience managing Zoom Phone and AV Zoom Rooms).
• ITIL certification for service management.

Soft Skills:

• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills to interact with global teams and non-technical stakeholders.
• Project management skills to lead end-to-end UC implementations.
• Collaborative mindset to work effectively across departments and vendors.

Added Advantages:

• Familiarity with compliance and regulatory requirements for telephony in India and globally.
• Knowledge of multi-vendor UC platforms (e.g., Cisco, Polycom) in addition to Zoom and Microsoft.
• Experience managing vendor relationships and contributing to global UC strategies.
• Understanding of IT infrastructure and Unified Communications roadmap planning.