Analyst II - WFA

Job Summary

The WFA Analyst II Representative is responsible for providing resolution on associate inquiries that are beyond the routine level of complexity. The WFA Analyst II will research the issue and take appropriate action to resolve or further escalate the issue to resolution. The position is specialized in policies and processes supporting HR functional transactional work and has an in-depth understanding of established policies and programs within HR. The WFA Analyst II Representative will work under direction of the WFA Assistant Manager to ensure HR service delivery is consistently high-quality, and collaborates with Centers of Expertise (COEs), external Tier II (Payroll and HRIS) and Third-Party providers, when necessary.

Responsibilities

Performance Reporting Insights

• Exercise mastery of all Tier WFA Analyst I function
• Assist with cross-training and shadowing for WFA Tier I development
• Troubleshoot questions from field HR representatives and partnering HROC service groups regarding Lawson/GHR system, new hire actions, payroll information, and licensure/certifications.
• Facilitate license updates in Lawson/GHR on behalf of HCA's third-party vendor, License Manager Pro.
• Oversee and adhere to file maintenance standards in conjunction with employee file document matrix.
• Provide immediate, timely, efficient support to HR staff during surveyor audits (IE: Joint Commission) by retrieving documentation, reviewing information to coordinate historical record and compile into Survey Template.
• Assist managerial staff with employee actions when needed. This includes but is not limited to: terminations, payroll adjustments, internal transfers, onetime payments and status changes.
• In alignment with leadership and organizational development initiative, review all HCA changes and new position maintenance requests for approval or denial.
• Provide FMLA and leave of absence information to a third-party vendor (Sedgwick, Prudential, etc.) for all HCA employees when requested.
• Facilitate 'second-day' entry of licensure and education, as well as upload background checks and drug screens appropriately for all hired HCA employees.
• Accept and complete data entry upon receipt of certification renewals via case ticket from Employees, Managers, HRBPs, etc.
• Manage alternate rate entry and edits in Lawson/GHR upon receipt of request and approval from Compensation COE
• Provide excellent customer service by responding to online inquiries from employees and managers at all levels and resolve issues accessing multiple systems on the computer.

Operational Support Process Improvement

• Applies Agile methodologies and continuous process improvement practices, including Lean, Six Sigma, and other frameworks, to evaluate workflows, identify inefficiencies and root causes, prioritize opportunities, and implement sustainable process and service delivery improvements.
• Leverages advanced analytics (e.g., predictive modeling, machine learning, data mining, prescriptive analysis, visualization), artificial intelligence (AI), and emerging technologies to forecast trends, generate actionable insights, automate and streamline processes, expand self-service capabilities, and identify innovative solutions that enhance the employee, candidate, and HR user experience.
• Map current workflows, document procedures, and recommend improvements that reduce manual effort and improve cycle time, quality, or service.
• Track operational action items, follow through on open issues, and coordinate with stakeholders to ensure timely completion of deliverables.
• Support implementation of new tools, reporting enhancements, process controls, or business initiatives through testing, documentation, and adoption activities.

Cross-Functional Partnership

• Partner with WFA Analyst I, Compensation COE, Payroll Service Center, HR Business Partners, Managers, Employees, Sedgwick, PreCheck and other HROC Service Groups.

Data Quality, Governance Compliance

• WFA Analysts will utilize Atlas, Trinisys, GHR, Lawson, Case Management, Kronos, Sedgwick Via One, License Manager Pro, Outlook Mailboxes and adhere to internal policies, confidentiality standards, and documentation requirements while handling business information and sensitive data.
• Contribute to a culture of continuous improvement, accountability, and customer-focused execution.

Education Experience

• Bachelor's degree - Required

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.