Analyst II- Healthcare Customer Support-QA

Job Summary

Provide quality assurance and system support for the QA Manager and Center Director.

Responsibilities

• Perform center wide quality assurance activities for A/R to ensure that work efforts are satisfactory of customer requirements in a systematic, reliable fashion, effectively using systems to do so.
• Audit the assigned number of accounts per day following a set schedule.
• Forms will be completed and turned in within required timelines.
• Make recommendations based on assessments that improve production and quality for the insurance reps.
• Ability to multi-task to ensure day-to-day work is complete as well as assigned projects.
• Coordinate QA findings with the QA Manager and appropriate departments, internal or external, and ensure that necessary follow-up is done to resolve any negative results.
• Adheres to and supports organizational ITS standards, policies, and procedures.
• Adheres to Code of Conduct.
• Performs other duties as assigned.
• Demonstrated analytical, communication and problem-solving skills and the ability to act/decide accordingly.
• Ability to collect, and research complex or diverse information.
• Ability to plan, organize and exercise sound judgment.
• Ability to be objective when assessing the work of a co-worker.
• Ability to work as a team, as well as work independently, with minimal supervision.
• Need to be a self-starter with plenty of initiative to bring ideas and suggestions to the QA team in order to improve client satisfaction and department competency.
• Confidentiality is a must.

Education Experience

• Bachelor's degree (or equivalent) and at least 4 years of professional experience.
• Minimum one-year related experience preferred, preferably in healthcare.
• Relevant education may substitute experience requirement.

Must Have Skills

• Proficient in written and verbal English communication.
• Ability to interpret policies and procedures.
• Attention to detail.
• Experience working with multiple systems.
• Ability to work independently and collaboratively.

Nice to Have Skills

• Experience in the operational or functional areas being audited.
• Strong organizational and time management skills.
• Experience maintaining accurate records or documentation.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.