Analyst I - Operations

About OnGrid

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 1 billion+ verification transactions across 4000+ happy clients.

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance, and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored and execute in ways never implemented before.

Objective

Ensure the timely and efficient execution of field operations through effective vendor management and coordination.

Roles & Responsibilities

• Analyze field operation requirements and share clear execution plans with internal teams and vendors.
• Manage end-to-end vendor onboarding, including sourcing, documentation verification, agreement coordination, and system onboarding.
• Maintain accurate vendor records and ensure proper mapping/assignment in field operation systems.
• Conduct regular follow-ups with vendors to ensure SLA adherence and quality delivery.
• Ensure timely email and system-based communication with vendors and internal stakeholders.
• Collaborate with internal teams to resolve operational or vendor-related issues promptly.
• Monitor field operations data to identify gaps, trends, and vendor performance issues.
• Ensure assigned tasks are completed within the defined TAT (Turnaround Time).
• Support network expansion by identifying, evaluating, and onboarding new field vendors across locations.
  
  

Requirements

• Prior experience in dealing with field executives or external vendors.
• Hands-on experience with vendor onboarding, coordination, or field assignment tools/systems.
• Strong geographical knowledge of India.
• Proficiency in MS Excel and MS Word; Google Sheets/Docs are a plus.
• Ability to multitask and perform effectively under pressure.
  
  

Location:

Gurgaon (Gurugram)