Analyst I - Operations (LADV)

About OnGrid

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors, users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 1 Billion+ checks across 4000+ happy clients.

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.

Roles & Responsibilities

• Manage Local Address Digital Verification operations and ensure all assigned cases are completed within the defined SLA/TAT.
• Be responsible for end-to-end digital verification of local address cases while maintaining accuracy and quality standards.
• Handle client communication and coordinate with clients/stakeholders regarding verification-related queries, requirements, and case updates.
• Connect and coordinate with relevant stakeholders for audits, data validation, and resolution of cases involving insufficient or incomplete data.
• Keep track of priority and critical cases and coordinate with the team to ensure timely resolution within the defined TAT.
• Identify opportunities for process improvement and bring innovative solutions to improve operational efficiency.
• Contribute to process implementation and process design to improve the overall verification workflow.
• Monitor operational performance and support the team in achieving defined quality, SLA, and TAT benchmarks.
• Collaborate effectively with internal teams and stakeholders to ensure smooth execution of digital verification processes.
  
  

Requirements

• Graduate in any discipline.
• Strong knowledge of MS Excel and Google Sheets.
• Excellent verbal and written communication skills.
• Fluent English communication is mandatory.
• Strong problem-solving and analytical skills with a solution-oriented approach.
• Ability to manage multiple cases/tasks simultaneously while maintaining accuracy and meeting deadlines.
• Comfortable working in a fast-paced and challenging environment.
• Should not be afraid to challenge the status quo and suggest improvements to existing processes.
• Strong team collaboration and stakeholder management skills.
• Ability to coordinate with multiple stakeholders and effectively manage priority/critical cases.
• Strong attention to detail and commitment to maintaining quality standards.
  
  

Work Details

• Location: Sector 44, Gurgaon
• Additional: Some Saturdays may be worked in a month, compensated with extra overtime pay.