Analyst I - Onboarding Coord

Job Summary

The Onboarding Coordinator Analyst I is responsible for providing customer service and support to HR colleagues and candidates through management of the candidate's onboarding process. The Onboarding Coordinator will perform administrative and transactional activities in support of these functions, including but not limited to initiating pre-employment screenings as applicable, sending correspondence to candidates, following up on new hire paperwork and collecting job descriptions to ensure the planned start date is achieved. The Onboarding Coordinator will be engaged to seek ongoing performance improvement opportunities in all areas related to the successful onboarding of candidates for the assigned market, division, or line of business. The role delivers service to candidates, employees, managers and HR staff; resolves escalated issues; performs onboarding transactions; and ensures compliance with HR policies, service level agreements, and established procedures.

Responsibilities

Performance Reporting Insights

• Provide excellent customer service by responding to online inquiries from HR colleagues, candidates, and internal colleagues in an effort to ensure candidates meet the planned start date.
• Initiate welcome email, job descriptions and collect signed New Hire Paperwork packets from candidates
• Troubleshoot questions from field HR representatives while partnering with the HROC service groups regarding new hire actions related to emails, NHP and JD's
• Utilize tools and resources to ensure candidate is flowing through system(s) and processes appropriately and timely.
• Provide ongoing communication to HRBP's and the HROC regarding candidate status
• Research and resolve escalated cases; document actions and escalate to SMEs when appropriate.
• Serve as liaison with candidates, HR, HRIS, ITG other HROC service groups.
• Provide guidance on HR tools and HR technology systems including Microsoft Office, OC Tool, ATS, GHR, and Outlook.
• Meet service level agreements, productivity, quality, confidentiality, and employee service expectations.
• Provide excellent customer service by responding to online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer.
• Complete special projects related to NHP, JD's and other duties as assigned.

Operational Support Process Improvement

• Applies Agile methodologies and continuous process improvement practices, including Lean, Six Sigma, and other frameworks, to evaluate workflows, identify inefficiencies and root causes, prioritize opportunities, and implement sustainable process and service delivery improvements.
• Leverages advanced analytics (e.g., predictive modeling, machine learning, data mining, prescriptive analysis, visualization), artificial intelligence (AI), and emerging technologies to forecast trends, generate actionable insights, automate and streamline processes, expand self-service capabilities, and identify innovative solutions that enhance the employee, candidate, and HR user experience.
• Map current workflows, document procedures, and recommend improvements that reduce manual effort and improve cycle time, quality, or service.
• Track operational action items, follow through on open issues, and coordinate with stakeholders to ensure timely completion of deliverables.
• Support implementation of new tools, reporting enhancements, process controls, or business initiatives through testing, documentation, and adoption activities.

Cross-Functional Partnership

• Partners with Talent Acquisition, HRIS, HR Business Partners, Managers, Employees, and other HROC Service Groups.

Data Quality, Governance Compliance

• Onboarding Coordinator Analyst I will utilize GHR, ATS, OC Tool, Case Management, Outlook Mailboxes and adhere to internal policies, confidentiality standards, and documentation requirements while handling business information and sensitive data.
• Contribute to a culture of continuous improvement, accountability, and customer-focused execution.

Education and Experience

• Bachelor's degree - Required
• 1+ year(s) of experience in relevant work

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.