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    Job · 17898151

    BENGALURU · FULLTIME

    Analyst- HR Operations

    National Australia Bank logo

    National Australia Bank

    Bengaluru · onsite · Posted 36d ago

    Sourced fromNaukri
    Undisclosed6–10 yrsfulltimeBengaluru

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    Section · 01

    About this role

    Job Title:

    Analyst- HR Operations

    Work Type:

    Permanent

    Location:

    Embassy Park - Bengaluru

    It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries .

    Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

    NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

    At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

    Essential capabilities

    - Strong knowledge of HR policies and procedures.
    - Proficiency in ServiceNow HR Service Delivery modules.
    - Excellent communication and problem-solving skills.
    - Ability to work in a fast-paced, service-oriented environment.
    - Exposure to systems like Workday, ADP
    - Experience in driving automation and process simplification projects.
    - Knowledge on maintenance of Knowledge articles on ServiceNow.
    - Should be adept at writing and reviewing P&C Operations related SoPs
    - Strong knowledge of HR policies and procedures.
    - Proficiency in ServiceNow HR Service Delivery modules.
    - Excellent communication and problem-solving skills.
    - Ability to work in a fast-paced, service-oriented environment.
    - Exposure to systems like Workday, ADP
    - Experience in driving automation and process simplification projects.
    - Knowledge on maintenance of Knowledge articles on ServiceNow.
    - Should be adept at writing and reviewing P&C Operations related SoPs

    Experience

    - Worked in a high volume/complex contact centre/operations environment
    - Prior experience of working on HR Helpdesks
    - Prior experience of working on ServiceNow
    - Strong awareness of query audit framework and SoP creation process

    Qualification Requirements

    - Graduation - Business/Human Resources (Preferred)
    - 6-10 years of relevant experience

    Key Accountabilities

    - Serve as the primary contact for employee HR queries via Tier 1 helpdesk channels.
    Creating SoPs for P&C Ops
    - Evaluating colleague responses basis predefined query evaluation framework.
    - Provide accurate and timely responses on HR policies, procedures, and systems.
    - Utilize ServiceNow to manage, track, and resolve cases efficiently. Ensure compliance with data privacy and HR governance standards.
    - Escalate complex or sensitive issues to Tier 2 or specialist teams promptly.
    - Maintain high levels of customer satisfaction through proactive communication and empathy.
    - Identify recurring issues and recommend process improvements.
    - Support HR initiatives and contribute to knowledge base updates for self-service.

    A diverse and inclusive workplace works better for everyone:

    Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It s a huge part of what makes NAB such a special place to be.

    More focus on you:

    We re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

    Join NAB India:

    This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

    To know more about us please click here

    To know more about NAB Global Innovation Centres please click here

    We re on LinkedIn: NAB Innovation Centre India



    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Section · 02

    Skills

    Automationcustomer satisfactionAuditingcservice deliverydata privacySenior AnalystHR OperationsHR PoliciesHelpdesk

    Section · Company

    About National Australia Bank

    National Australia Bank logo

    National Australia Bank

    Banking

    2.5k+

    employees

    Gurgaon / Gurugram, Haryana

    India

    ₹17.2L PA avg

    Avg at National Australia Bank

    About

    We serve the financial needs of our Australian, New Zealand and global customers.We’re here to be the most customer-centric company in Australia and New Zealand.NAB's workforce is made up of more than 38,000 colleagues globally, supporting more than eight and a half million customers in Australia and overseas across: personal accounts, small, medium and large businesses, private clients, government and institutional activities.We became NAB when the National Bank of Australasia (est. 1858) merged with the Commercial Banking Company of Sydney (est. 1834) on October 1, 1981.Our scale and connectivity help us to tackle some of the biggest challenges facing our business and community. We're focusing on taking climate action, supporting affordable and specialist housing and backing Indigenous businesses.

    Industries

    Banking

    Employee ratings

    10 reviews

    3.0/ 5

    Culture

    2.4

    Career growth

    2.0

    Work-life

    3.2

    Employees rate it well for

    Work-Life Balance33Job Security32

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