Analyst, Generalist, Business Support Unit, Small Medium Enterprise.

Business Function Corporate and Investment Banking provides corporate customers with a full range of Commercial banking products and services including cash management services, current accounts time deposits, trade finance, working capital finance, term loans and foreign exchange, Through our continued commitment, DBS has cultivated long standing relationships with its customers in the region that are based on account relationship management, service differentiation product development and rigorous credit standards. Job Purpose Vendor management within a Business Support Unit (BSU) involves several processes, including managing vendors for optimal performance and ensuring compliance with guidelines Key Accountabilities

• Monitoring Vendor Performance: This involves continuously tracking and evaluating vendor performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure quality, delivery, and responsiveness.
• Ensuring Vendor Compliance: Verifying that vendors adhere to relevant industry regulations, internal company policies, and external guidelines, including data privacy, information security, and ethical conduct.
• Business Continuity Plan (BCP) Oversight: Ensuring that vendors providing critical services have robust BCPs and conduct regular drills as per regulatory requirements to maintain operations during disruptions.
• Identifying and Mitigating Risks: Proactively identifying potential risks associated with vendor relationships and developing strategies to mitigate them, often involving due diligence and regular audits.
• Timely Vendor Onboarding: Establishing an efficient and streamlined process for integrating new vendors, including due diligence, contractual agreements, and system access.
• Managing Day-to-Day Operations: Overseeing ongoing vendor activities, addressing routine queries, and managing service requests to ensure smooth delivery of contracted services. Job Duties & responsibilities  
• E2E TAT of Legal/Valuation and Monitoring vendor performance against Service Level Agreements (SLAs)
• Conducting monthly review meetings with vendors
• Ensuring vendor compliance with regulations and guidelines
• Ensuring vendors conduct BCP (Business Continuity Plan) drills as per regulations
• Timely onboarding of vendors and Reviewing and extending vendor contracts, or terminating them, in collaboration with various stakeholders
• Managing day-to-day operations and Ensuring smooth business operations and addressing roadblocks with respect to reports.
• Effective collaboration with internal and external stakeholders   Requirements
• Performance Monitoring and SLA Adherence
• Compliance and Risk Management
• Vendor Lifecycle and Contract Management
• Operational Management and Issue Resolution
• Stakeholder Collaboration and Communication Education / Preferred Qualifications
• The job holder needs to be at least graduate in the Commerce stream. Preferred a post graduate. Basic knowledge of MS Office and various systems used by Credit Services can be an added advantage. Core Competencies
• Job Knowledge: The job holder needs to have thorough job knowledge of documentation and various corporate bank products and needs to know as to what is expected from him/her.
• Organizing Skills: The job holder needs to be organized so as to enable him to meet the conflicting deadlines.
• Proactive: To understand the system implementations and grasp the changes faster. Communication Skills: The job holder needs to have effective verbal as well as written communication skills. Interpersonal Skills
• The job holder needs to liaise with various stake holders including but not limited to RMs, CCU, Legal Compliance, Finance teams. Technical Competencies
• The job holder needs to have the Basic knowledge of MS Office and various systems used by credit services. Work Relationship To work with:
• Internal: Head BSU, Product Team, Relationship Managers, Credit,CCU, Operations team
• External: BSU HO, Vendors, Empaneled lawyer, Valuers and representatives, Customers

Location: Chennai-DBIL Job: Operations Schedule: Regular Employee Status: Full time