Analyst FTH

Job Summary

We are hiring for the position of Analyst FTH - Human Resource APAC.

Location: Gurgaon

Shift Timing: Comfortable working from the office in 8:30 AM to 5:30 PM shift.

Designation: Analyst FTH - Human Resource APAC.

Purpose of job: The Analyst in People Experience Team (Employee Relations) will act as a key point of contact for employees, ensuring a positive and seamless experience across their employment journey. This role will be focused on managing and addressing employee queries, supporting HR processes, and driving continuous improvements in employee relations.

Responsibilities

• Act as a primary point of contact for employees seeking clarification or assistance with HR-related queries and concerns.
• Ensure timely acknowledgment and resolution of queries (Internal and External) within specified timelines, keeping employees informed at every stage of the process.
• Provide clear, concise, and professional responses to employees and other stakeholders.
• Maintain a comprehensive tracker for all employee queries and conduct quarterly analysis of query trends and prepare reports to identify recurring issues, providing insights for process improvements and employee communications.
• Collaborate with the broader Employee Relations team to monitor the effectiveness of the query resolution process and recommend improvements for efficiency.
• Coordinate with relevant internal teams and stakeholders (IT, Admin, HR, Finance, etc.) to address and resolve employee concerns efficiently.
• Develop and manage the periodic review of SOPs for handling employee queries and processes, ensuring best practices are followed.
• Suggest improvements to enhance the overall employee experience, streamline processes and reduce query volume.
• Develop and share communication material (e.g. FAQs, updates) to keep employees informed about the processes.
• Maintain confidentiality of employee queries and related issues.
• Conducting and analysing the annual employee experience survey, tracking key trends, and identifying opportunities for process improvements.

Qualification Requirements

• Bachelor s degree with a specialization in HR
• In-depth knowledge of employee experience best practices and HR policies
• Ability to work independently and as part of a team, managing multiple tasks and stakeholders
• Ability to manage sensitive and confidential information with discretion
• Analytical mindset and problem-solving skills, with attention to detail
• Strong written and oral communication skills
• Proficiency in Excel (mandatory), MS office
• Ability to foster teamwork

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.