Analyst-Data Center Operations

Technology skills, Competencies and Experience:

Incident Monitoring & Response

Continuously monitor the Pantomath Operation Center dashboard for pipeline failures, stale or missing data, and anomalies across the enterprise data stack

Perform first-line triage using Pantomaths automated root-cause analysis and cross-platform lineage tracing to identify affected pipelines and downstream impact

Classify and prioritize incidents by business severity and follow defined escalation playbooks

Drive incidents from detection through resolution, escalating to engineering or platform teams when root cause requires deeper remediation

Role and Responsibilities:

Pantomath Platform Administration

• Administer and maintain the Pantomath platform, including monitor configuration, alert thresholds, connectors, and lineage coverage
• Onboard new pipelines and data sources into observability coverage as the data estate grows
• Tune monitors and reduce alert noise by refining thresholds based on historical incident patterns
• Maintain platform health, user access, and integration with upstream and downstream enterprise systems Technical Skills
• Hands-on experience with Pantomath or a comparable data observability platform (Monte Carlo, Bigeye, or similar) strongly preferred
• Familiarity with cloud and lakehouse data platforms such as Databricks, Snowflake, Azure, or AWS
• Proficiency in SQL for incident investigation and root cause analysis Working knowledge of data pipeline orchestration tools (Airflow, dbt, Delta Live Tables, or similar)
• Experience with incident management and ticketing tools (ServiceNow, Jira, or similar)
• Familiarity with ITIL incident management principles and SLA-driven escalation models Communication and Stakeholder Management Communicate outage status, root cause, and resolution timelines clearly to business stakeholders and data consumers across the enterprise
• Draft and distribute incident notifications and status updates through approved communication channels
• Maintain incident logs and root cause analysis (RCA) documentation, and contribute to post-incident reviews
• Hand off open incidents clearly across shift boundaries to ensure continuity of coverage