NOIDA · FULLTIME
Analyst-Cloud & Infra Operations
BirlaSoft
Noida · onsite · Posted 21d ago
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Undisclosed4–7 yrsfulltimeNoida
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Area(s) of responsibility
- Excellent verbal and written communication skills.
- Strong customer service orientation with the ability to handle user queries professionally.
- Strong understanding of computer hardware, software, and networking principles to troubleshoot technical issues effectively.
- Extensive knowledge of Microsoft Intune or proficiency in other mobile device management technologies.
- Expertise in providing remote support for mobile devices.
- Respond to IT support requests via phone, chat, and email.
- Download, install, and configure software based on user requirements.
- Ensure proper use of applications, networks, and IT equipment.
- Test and update existing software as required.
- Escalate complex or advanced IT support cases to the appropriate teams.
- Maintain IT documentation, including network, asset, and user details.
- Document all actions taken, troubleshooting steps, and resolutions accurately in the ticketing system.
- Support hardware troubleshooting, including coordination for replacement of equipment and peripherals such as computers, terminals, network devices, and server-related components.
- Ensure optimal performance of computer networks and related systems.
- Ability to work flexible shifts and adapt to changing work schedules.
- Prior experience working in a Support Center or Service Desk environment.
- Analyze issues and identify appropriate software or hardware solutions.
- Understanding of ITIL concepts; ITIL Foundation certification preferred.
- Good understanding of Microsoft applications, Microsoft 365, and Active Directory.
- Ability to work independently with minimal supervision.
Sourced from naukri
Section · 02
Skills
Computer HardwareHardwareActive DirectoryCustomer service orientationmobile device managementComputer NetworksMicrosoft ApplicationsticketingIT SupportRemote Support
Section · Company
About Birlasoft
BirlaSoft
IT Services & Consulting
10.9k+
employees
1995
31 years old
Pune, Maharashtra
India
About
Birlasoft combines the power of a domain, enterprise, and digital technologies to reimagine business potential. Surpassing expectations, breaking convention!
Industries
IT Services & Consulting
Employee ratings
3,764 reviews
3.4/ 5
Culture
3.3
Career growth
2.6
Work-life
3.6
Employees rate it well for
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