Analyst - Chargeback

Job Description Analyst /Senior Analyst Card Dispute

Department:Financial Crimes / Fraud Operations

Shift: Rotational / US Business Hours Coverage

Location-Noida

Key Responsibilities

Actimize Debit Card Alerts Review

• Perform real-time review of debit card fraud alerts through analytical transaction assessment.
• Identify valid vs unauthorized transactions based on fraud indicators and customer behavior patterns. • Block compromised cards, delete stored tokens, and arrange reissue of replacement cards where required.
• Ensure quick resolution to improve customer experience and reduce inbound support calls.
• Identify emerging fraud trends and escalate patterns in real time.

Undetermined Suspected Fraud Cases Review

• Review daily reports of cards with multiple undetermined suspicious transactions.
• Contact customers to verify activity and confirm legitimacy.
• Warm cards where customer contact is unsuccessful, as per policy guidelines.
• Escalate suspicious activity for further action to minimize future losses.

Anaptyss is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any legally protected characteristic, including disability and protected veteran status. For recruitment accommodations, contact your recruiter or [email removed].