Analyst - Business Integration Consultant

Job Summary

The Business Integration Consultant - Process Analyst supports the establishment of new business processes, and integrates the application of new processes with existing business processes. This job assesses business requirements, completes research and analysis to determine solutions and makes recommendations for enhancements. While working under general supervision, this job identifies strengths and weaknesses of existing internal processes, methods and tools.

Responsibilities

• Assists with process design and improvement methodologies to identify, analyze and improve business processes and service quality.
• Analyzes business intelligence data on call center customer service quality to inform business decisions.
• Maintains documentation to support analysis and recommended improvements including business requirements, functional specifications and process maps.
• Supports the development of integration training materials and activities for new processes and procedures.
• Plans for process integration opportunities that support business objectives while also creating process changes by integrating new processes into existing ones and communicating these changes to affected areas.
• Monitors the post-implementation project reviews in order to assess the effectiveness of changes in the process.

Educational Requirements

• University (Degree) Preferred

Work Experience

• No Experience Required

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

5IC

Key Skills

• Business Process Improvement
• Business Process Understanding
• Change Management
• Consultative Communication
• Problem Solving
• Program Management
• Relationship Management
• Resource Planning
• Agile Methodology