Analyst- Benefit Operations-MGS GHR
MUFG Bank · Bengaluru · onsite · Posted 1d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
Benefits Administration Transactions
Employee Queries Service Delivery
Vendor Stakeholder Coordination
Compliance, Controls Process Improvement
Work Experience
Skills and Experience
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Benefits Administration Transactions
- Support the end-to-end administration of employee benefits programs, including enrolment, changes, terminations, and regular benefits updates.
- Process and validate benefits-related transactions accurately and within service level timelines.
- Coordinate with vendors, payroll, HR operations, and internal stakeholders to ensure smooth benefits processing.
- Maintain and update employee benefits records, systems, and documentation.
- Support benefits reconciliation activities and ensure data accuracy between Workday, benefits portal and vendor files.
- Assist in preparing regular reports, dashboards, and audit documentation related to benefits administration.
- Support annual benefits activities such as renewals, enrolment exercises, and employee communications.
Employee Queries Service Delivery
- Act as a key contact point for employee benefits-related queries, providing clear, timely, and customer-focused support.
- Resolve employee issues relating to eligibility, enrolment, claims, coverage, and benefits processes.
- Escalate complex issues to the appropriate internal teams or external providers where required.
- Ensure a high-quality employee experience through responsive case management and follow-through.
Vendor Stakeholder Coordination
- Liaise with external benefits providers, brokers, and internal teams to support operational delivery.
- Monitor vendor performance relating to transaction processing and employee support.
- Assist in tracking service issues and follow up on resolutions.
Compliance, Controls Process Improvement
- Ensure benefits administration activities are carried out in accordance with company policies, internal controls, and local statutory requirements.
- Maintain proper documentation and audit trails for all benefits transactions.
- Identify process improvement opportunities to enhance operational efficiency and employee experience.
- Support the development and updating of standard operating procedures (SOPs), process documents, and controls.
Work Experience
- 2 - 4 years of relevant experience in HR operations, benefits administration, or shared services environment.
- Experience handling employee benefits transactions and responding to employee queries.
- Experience working with HRIS, ticketing systems, and payroll/benefits platforms is preferred.
- Experience in a financial multinational or regional environment is an advantage.
Skills and Experience
- Good understanding of employee benefits administration processes
- Strong attention to detail and accuracy in transaction processing
- Ability to manage multiple tasks and work within deadlines
- Good analytical and problem-solving skills
- Strong communication and interpersonal skills
- Customer-service mindset with the ability to handle employee queries professionally and empathetically
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Ability to work collaboratively with cross-functional teams and external vendors
- Ability to navigate independently in a highly matrix environment
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
service deliverybenefits administrationinternal controlscase managementAudit documentationProcess ImprovementHR OperationsHRISoperationsAdministrationcomplianceEmployee BenefitsCommunication And Interpersonal Skills
About MUFG Bank
MUFG Bank
Banking
2.4k+
employees
1919
107 years old
Chiyoda-ku
Japan
About
MUFG (Mitsubishi UFJ Financial Group) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with over 2,500 locations in more than 50 markets including the Americas, Europe, the Middle East and Africa, Asia and Oceania. The Group has over 170,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. Through close partnerships among our group companies, the Group aims to be the worlds most trusted financial group, flexibly responding to all of the financial needs of its customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.
Industries
BankingBanking / Insurance / Accounting
Employee ratings
341 reviews
3.6/ 5
Culture
3.5
Career growth
2.9
Work-life
3.7
Employees rate it well for
Work Life Balance38Work Culture30Senior Management29Salary21Work Environment21
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