Analista III - CRM

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista III - CRM based in Brazil.

This is an opportunity to play a key role in driving customer engagement and CRM initiatives within a highly technology-driven environment. You will manage and optimize CRM activation across multiple channels, including email, push, SMS, inbox, and WhatsApp. The role combines advanced CRM expertise with data analysis, campaign execution, and strategic problem-solving. You will work closely with Martech, Performance, Data Science, e-commerce, retail, and category teams to turn consumer data into actionable insights. The position offers strong exposure to cross-functional projects and the opportunity to influence both operational execution and strategic decisions. You will also provide technical recommendations and guidance to CRM leadership and stakeholders, contributing to continuous improvement and business growth. This is a remote, full-time role suited to an analytical professional who enjoys connecting technology, data, customer behavior, and business challenges.

Accountabilities: Activate and operate CRM channels, including email, push notifications, SMS, inbox, and WhatsApp across enterprise and digital store environments.

Analyze and validate consumer data and tables to ensure accuracy, consistency, and reliability for CRM initiatives.

Work closely with Martech, Performance, Data Science, retail, e-commerce, category teams, and other stakeholders to align CRM activities with business priorities.

Participate actively in cross-functional projects, contributing CRM expertise and technical perspectives.

Translate data and complex business challenges into actionable insights and practical recommendations.

Provide technical guidance and recommendations to CRM leadership and team members.

Support the continuous improvement of CRM campaigns, processes, tools, and customer engagement strategies.

Requirements

Bachelor’s degree or equivalent higher education qualification.

Advanced technical skills and strong specialized knowledge of CRM concepts, platforms, and tools, particularly CDP and Salesforce Marketing Cloud (SFMC).

Proven knowledge and experience with CRM campaigns across multiple communication channels.

Strong analytical and investigative mindset, with a structured approach to problem-solving.

Ability to analyze consumer data critically and connect findings with broader business challenges.

Strong systemic and strategic thinking, with the ability to understand interdependencies across teams and processes.

Clear and effective communication skills, particularly when translating complex problems and technical topics for different audiences.

Strong interpersonal skills and ability to collaborate effectively with cross-functional stakeholders.

Ability to take an active role in projects and provide technical direction to teams and leadership.

High degree of autonomy, curiosity, ownership, and focus on delivering actionable solutions.

Benefits

Remote work model.

Medical and dental insurance.

Medication assistance.

Health allowance for family members.

Free psychotherapy sessions.

Telemedicine and second medical opinion services.

Free flu vaccination and health and wellness programs.

Meal or restaurant allowance, depending on the work model.

Food allowance and Christmas food allowance.

Fitness and physical activity studio membership program.

Home-office allowance.

Pet health insurance.

Birthday day off.

Discounts of up to 40% on company products.

Employee association with access to partnerships, discounts, courses, fitness programs, and other services.

Travel and accommodation program.

Childcare and early education assistance.

Child nutrition allowance and nanny assistance.

School supplies allowance.

Legal, psychological, and social support.

Support program for parents of children with specific needs.

Extended parental leave.

Transportation allowance and parking for applicable work models.

Life insurance.

Financial support in the event of parental loss.

Private pension plan.

Payroll-deducted loans.

Benefits packages are subject to applicable eligibility rules.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1