Analista Fidelidade II

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista Fidelidade II based in Brazil.

This role is an opportunity for a data-driven professional to support the development and optimization of customer loyalty initiatives. You will contribute to creating processes, monitoring benefit performance, and identifying improvements that enhance customer engagement and business results. The position combines analytical thinking, project management, and cross-functional collaboration in a dynamic and innovative environment. You will work closely with different teams to transform insights into actionable strategies and operational improvements. The ideal candidate is organized, detail-oriented, and passionate about using data to drive better experiences and outcomes. This opportunity offers the chance to influence loyalty programs, manage strategic processes, and collaborate with multidisciplinary teams in a remote work environment.

Accountabilities:: The Analista Fidelidade II will be responsible for supporting the management and evolution of loyalty program initiatives, ensuring efficient processes, accurate reporting, and continuous improvement opportunities. The role requires strong analytical skills, organization, and the ability to collaborate with multiple stakeholders.

Map, create, and execute processes related to new loyalty program benefits.

Develop and maintain business rule documentation to support partner teams.

Monitor benefit performance and analyze loyalty program results.

Identify improvement opportunities and implement initiatives to enhance key performance indicators.

Prepare reports and insights to support decision-making and action plans.

Manage invoice submissions and monitor budget trends through internal systems.

Collaborate with strategic teams, including technology, finance, marketing, and business areas, to execute initiatives effectively.

Support project management activities, ensuring alignment between deadlines, processes, and stakeholders.

Requirements:

The ideal candidate has a strong analytical profile, experience managing processes, and the ability to interpret data to support business decisions. We are looking for someone organized, collaborative, and comfortable working with multiple teams and complex workflows.

Bachelor’s degree completed.

Advanced knowledge of Google Workspace tools, especially Google Sheets, including spreadsheets and formulas.

Strong analytical skills and ability to interpret performance indicators such as conversion, volume, and revenue metrics.

Excellent organization skills to manage complex processes and workflows with agility.

Experience managing projects, deadlines, and reverse planning with multiple stakeholders.

Familiarity with SAP is desirable.

Knowledge of SQL is desirable.

Ability to communicate clearly and collaborate with different business areas.

Benefits:

Medical and dental insurance.

Medication assistance.

Health allowance for family members.

Free psychotherapy sessions.

Telemedicine and medical second opinion services.

Free flu vaccination.

Health and wellness programs.

Meal allowance or local restaurant benefit, depending on work model.

Food allowance.

Christmas food allowance.

Fitness and physical activity programs.

Home office allowance for remote and hybrid work models.

Pet health insurance.

Birthday day off.

Discounts on products.

Employee association benefits, including partnerships, courses, fitness programs, and other services.

Travel and accommodation benefits program.

Childcare assistance.

Child nutrition support.

Babysitting assistance.

School supplies allowance.

Legal, psychological, and social support services.

Support programs for parents of children with disabilities.

Extended parental leave.

Transportation allowance and parking support for applicable work models.

Life insurance.

Bereavement support.

Private pension plan.

Payroll-deducted loan options.

Remote work flexibility.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1