Analista de Emissão de Notas Fiscais (Suporte ao Cliente)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Emissão de Notas Fiscais (Suporte ao Cliente) based in Brazil.

This role is focused on helping customers navigate electronic invoice processes with accuracy, clarity, and efficiency. You will support users with fiscal document issuance, troubleshooting, and operational guidance while ensuring compliance with applicable requirements. The position combines customer service, fiscal operations, and system support, providing an opportunity to develop expertise in financial technology solutions. You will collaborate with internal teams and customers to resolve issues, improve processes, and ensure smooth invoice workflows. This opportunity is ideal for someone organized, detail-oriented, and interested in growing within accounting, taxation, and customer support operations. You will work in a remote environment where your attention to detail and ability to simplify complex processes will directly impact customer satisfaction.

Accountabilities:: As an Analista de Emissão de Notas Fiscais, you will support customers throughout the electronic invoicing process, ensuring accurate documentation, efficient issue resolution, and a positive user experience. You will act as a key point of support for operational questions while helping improve fiscal processes and system usage.

Provide user support for the issuance of electronic invoices, including NF-e, NFS-e, and NFC-e, according to applicable regulations.

Assist internal and external customers with questions related to invoice issuance, cancellation, and operational procedures.

Guide users through fiscal processes with clear and practical explanations.

Support integrations and configuration of systems related to invoicing and accounting/fiscal ERPs.

Review, validate, and verify fiscal information before invoice issuance.

Identify inconsistencies in invoice generation and transmission processes and support their resolution.

Investigate operational issues and collaborate with relevant teams to ensure timely solutions.

Maintain accurate records and follow established procedures for customer support and fiscal operations.

Contribute feedback from customer interactions to improve processes and service quality.

Requirements:

The ideal candidate is a detail-oriented professional with initial experience in fiscal operations, customer support, or accounting systems. You should have basic knowledge of electronic invoicing processes, strong organizational skills, and the ability to communicate clearly with different types of users.

Basic to intermediate knowledge of NF-e, NFS-e, and NFC-e issuance processes.

Basic understanding of tax regulations related to electronic invoices.

Knowledge of taxes applied to invoices, including ICMS, ISS, PIS, and COFINS.

Experience or initial exposure to invoice issuance systems and fiscal/accounting ERPs.

Experience providing customer support through digital channels such as chat, WhatsApp, and email.

Ability to guide customers through operational questions with patience and clarity.

Strong organizational skills and attention to detail when reviewing fiscal information.

Good communication skills and ability to collaborate with internal teams.

Completed or ongoing degree in Accounting Sciences or a related field.

Benefits:

Remote work model with flexibility.

Monthly Caju benefits card of R$700, available for flexible use and maintained during vacation periods.

Health insurance with full company coverage for employees.

Access to Wellhub (Gympass) for gyms and wellness platforms.

Birthday day off to celebrate your special day.

Free telepsychology consultations (up to 2 per month).

Free telenutrition consultations (up to 2 per month).

Discounts on laboratory exams through partner networks.

Discounts on generic and branded medications through pharmacy partnerships.

Academic development partnership with Estácio.

Career development plan with structured growth opportunities.

Gamification program with rewards and incentives.

Opportunity to grow within a technology-driven financial and accounting environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1