Amul - Chief Operating Officer - Bharat Taxi

Position Overview:

Seeking a dynamic and visionary Regional Chief Operating Officer (COO) to lead and scale operations across India. The ideal candidate shall have a proven track record in the mobility/ride-hailing and EV transportation sectors, driving strategic growth, profitability, and operational excellence. This role requires a seasoned leader who can bring functional deep expertise in fleet operations, business transformation, customer experience, and cross-team leadership. With over 15+ years of experience, including at least 3 years in the mobility sector and 5 years in IT/Technology sector. The candidate should bring proven expertise in setting up and managing large-scale operations, driving productivity turnaround improvements, enhancing safety standards, and achieving business turnaround in complex, multi-stakeholder ecosystems.

Key Responsibilities:

Operational Excellence:

- Manage a large scale fleet of owned and leased vehicles, with a strong focus on uptime, reliability, and cost efficiency.

- Oversee day-to-day operations chain repair including driver management, customer service, city operations, supply chain repair maintenance, and charging infrastructure.

- Establish a central NOC to ensure real-time control, efficiency, and integration across verticals.

- Redesign and implement SOPs to improve turnaround times, reduce downtime and streamline processes.

- Demonstrate success in scaling EV and non-EV fleets, launching operations across cities, and leading multi-million dollar business units.

Team Management:

- Build and mentor high-performing cross-functional teams across operations, HR, analytics, procurement, and finance.

- Foster a culture of ownership, continuous improvement, and frontline engagement through initiatives.

- Design and execute engagement programs to enhance driver retention and employee satisfaction.

- Hands-on expertise in operational transformation, ERP deployment, rapid market expansion, and profitability turnaround.

Customer & Driver Experience Management:

- Lead Initiatives to improve customer satisfaction and driver engagement.

- Ensure high standards of service quality through continuous monitoring and feedback loops.

Prepaid Services Oversight:

- Manage and optimize prepaid service offerings, ensuring seamless integration with ride-hailing operations and customer convenience.

B2B Contract Management:

- Negotiate, draft, and manage B2B contracts with corporate clients, fleet partners, and service providers.

- Ensure compliance with contractual obligations and service-level agreements.

Data-Driven Decision Making:

- Analyze operational and financial data to identify trends, risks, and opportunities.

- Oversee preparation of detailed reports and dashboards for internal and external stakeholders.

Technology & Partner Management:

- Collaborate with tech partners performance to implement scalable, innovative solutions that enhance platform and user experience.

- Ensure alignment between business needs and technological capabilities.

- Drive innovation in operations through AI/ML-based systems, app-based workflows, and tech-enabled customer and driver platforms.

- Leverage ERP systems, real-time data dashboards, and tech tools to support decision-making and performance tracking.

Driver Onboarding & Compliance:

- Supervise the end-to-end onboarding process for drivers, ensuring compliance with legal and company standards.

- Implement background checks, documentation, and training protocols.