AMS (Application & User Management Support L1& L2
Acesoft Labs · Bengaluru · hybrid · Posted 34d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities:
- Manage user requests and tickets efficiently.
- Monitor Level 1 tickets and route them appropriately.
- Handle Level 2 tickets depending on the reported issue.
- Address incidents, problems, changes, and service requests as required.
- Coordinate with other teams, vendors, or stakeholders during deployments, upgrades, or implementations.
- Track and monitor all tickets.
- Provide timely reports for auditing and compliance purposes.
***Preferred candidate profile***
Immediate joiners can send CV to [email removed]
Follow/connect me on linkedln: https://www.linkedin.com/in/aman-b056091b1/
Sourced from naukri
Skills
ServicenowIncident ManagementITILSnowTicket HandlingITIL Certified
About Acesoft Labs
Acesoft Labs
IT Services & Consulting
175
employees
2010
16 years old
Bangalore / Bengaluru, Karnataka
IN
₹6.9L PA avg
Avg at Acesoft Labs
About
Acesoft Labs is a leading technology solutions provider, specializing in cutting-edge technologies, ITeS, IT Staffing & Consulting Services, and Quality Engineering.
Industries
IT Services & ConsultingRecruitment
Employee ratings
10 reviews
4.7/ 5
Culture
4.5
Career growth
4.2
Work-life
4.5
Employees rate it well for
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