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    Job · 20639894

    PUNE · FULLTIME

    AMEA C4C System Administration Professional

    VWR International

    VWR International

    Pune · onsite · Posted 12d ago

    Sourced fromNaukri
    Undisclosed5–10 yrsfulltimePune

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    Section · 01

    About this role

    Job Summary
    Avantor is seeking an AMEA C4C System Administrator. The associate should work independently under close supervision, provides analytical and specialized administrative support to relieve executive, administrative, and line and staff managers of complex details and advanced administrative duties. Executes special or continuous research and data analysis tasks. Analyzes problems, determines approach, compiles and analyzes data, and prepares reports/recommendations. Coordinates activities between departments and outside parties. Contacts company personnel at all organizational levels to gather information and prepare reports. Work is generally of a critical or confidential nature.


    What We're Looking For
    Education Graduate in Information Technology, or relevant systems and technology course (B.S or B.A. in business, marketing, accounting, computer science, etc )
    Experience 5+ years experience


    Preferred Skills
    • Knowledge Computer literacy (MS office, programming), data analytics (ideally Power BI), sales process, ERP and CRM fundamentals
    • Skills ERP and CRM data flows, management and administration, project management, cross-functional communication, presentation, interpersonal, judgment/decision, problem solving, Proficient in oral written English
    • Preferably with background experience in a B2B environment, and ideally with a good knowledge of SAP and C4C solutions
    • Attributes Positive attitude, internal customer focused, stress tolerance, initiative, strong work ethic, influencing, responsible, dependable, flexible, sense of urgency, team player.


    Main Objective of the Job
    Responsible for the overall management, maintenance and integration of the CRM System and related modules (Sales, Customer Service, Product/Marketing activities )


    Duties and Responsibilities

    Level 1 Support to Users
    • Attends and provides solution to user problems (level 1 technical support as super user) login, bugs, fixes, new versions, onboarding, change in assignment, offboarding) and liaise with Onedesk and ISRM teams for resolution of level 2 and 3 issues
    • Troubleshooting, access management, maintenance of C4C AMEA webpage, processes and tools, reporting


    Performance Reporting
    • Communicate with CRM team to develop a strong understanding of the performance KPI reports designed
    • Support the business users by training them on the reports capabilities from the data gathered by the CRM solution for integrated Business Analytics (opportunity funnel, campaigns, activities, etc )


    System Enhancement
    • Responsible for gathering users feedback and system development needs, to ensure the continual improvement of necessary CRM capabilities that are beneficial to the business
    • Design, administer and analyze the annual CRM users survey, devise continuous improvement plan, and make recommendations to the management


    User Training Adoption
    • Oversees the active use of the CRM system and related applications and ensure that all parameters for Sales, Customer Service and Product/Marketing teams activities are complete, maintained, and reflective of the overall direction of the organization
    • Conducts system and usage audits with users


    Master Data/Approval Matrix
    • Manages and ensures the quality of the users , products and customers master data, as well as approval matrices in the system
    • Maintenance not set-up (users in ERP and new users in C4C)


    Reporting
    • Direct line to the Global Director Commercial Excellence-CRM tools (based in EU)


    Disclaimer This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

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    Section · 02

    Skills

    Customer ServiceAdministrative SupportcrmAccess ManagementclassificationauditsCancerB2BAnalyticsData AnalyticscontractorBusiness AnalyticsERPAdministrationInformation TechnologyAccountingdata analysisCRM Tools

    Section · Company

    About VWR International

    VWR International

    VWR International

    Pharma

    92

    employees

    1852

    174 years old

    Radnor, Pennsylvania

    United States (USA)

    ₹5.4L PA avg

    Avg at VWR International

    About

    VWR International is a global provider in life sciences and advanced technologies, facilitating procurement and distribution of essential lab and production materials.

    Industries

    PharmaBiotech & Life sciencesRetail

    Employee ratings

    10 reviews

    3.6/ 5

    Culture

    4.1

    Career growth

    3.4

    Work-life

    3.9

    Employees rate it well for

    Job Security40Overall Company36

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