VELLORE · FULLTIME
AMCR - Client Services Professional
Deutsche Bank
Vellore · onsite · Posted 4d ago
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Undisclosed1–5 yrsfulltimeVellore
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Section · 01
About this role
Job Summary
Your Key Responsibilities
Your Skills and Experience
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Job Title: AMCR - Client Services
Corporate Title: NCT
Location: Vellore, India
Role Description
Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too. Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors. Error Free Processing of transactions within specified SLAs. Ensure laid down processes are being followed; DB internal security standards are followed.
Your Key Responsibilities
- Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering Audits).
- Timely, correct and acceptable response to all Business Banking customer queries.
- Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy.
- Ensure 100% accuracy on processing of all the Trade related transactions (export import) i. e. A1 Remittances, softax release, Bank guarantee Issuance etc .
- Ensure 100% Accuracy on checking the documents related to all the A2 Remittances.
- Ensure smooth functioning of A2 Remittance uploads though OMNIFLOW, Follow up with processing unit and tracking of rejects.
- Ensure proper coordination with NPC, PBC Trade Desk GTB Trade Desk for smooth processing of all the transactions with in stipulated time.
- Ensure tracking of exceptions/deferrals taken for processing of trade transactions and proper follow up with Head -BB for closure of the same with in stipulated time.
- Ensure accurate checking/processing of account opening documents.
- Effective service delivery by reducing customer turnaround time. Timely reverts on all the clearing referrals/exceptions.
- Ensure NIL operational losses / compensation to customer due to any operational issue.
- Ensure SRs are closed within stipulated time.
- Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
- Ensure satisfactory compliance scores and implement audit recommendations.
- Any suspicious transaction/activity must immediately be reported to the supervising officer.
Your Skills and Experience
- Overall upkeep of the branch lobby as per clean desk policy standards.
- Source leads/referrals from walk-in/existing customers and minimize time lag between referral closure of business
- Ensure achievement as per Service Score Card on deepening the non qualified customers through customer contact management
- Structured service call for all the new to bank customers and qualified / non qualified customer base
Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceBank GuaranteeExportAnti money launderingComplaint managementauditsCorporate SecuritySecurity StandardsCustomer QueriesHTMLBankingAI ToolsBusiness BankingcomplianceKYCArtificial IntelligenceAccount Opening
Section · Company
About Deutsche Bank
Deutsche Bank
Banking
23k+
employees
1870
156 years old
Frankfurt
Germany
About
Deutsche Bank is one of the world's leading financial service providers.
Industries
BankingFinancial Services
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Culture
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Career growth
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Work-life
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