AMC/ CMC Engineer

Job Description (JD)

Designation: ELV & HVAC Maintenance / DLP / CMC Engineer

Department Projects – Operations & Maintenance (O&M)

Reporting to Project Manager / Service Manager / Regional Manager

Job Purpose

To ensure uninterrupted operation, preventive maintenance, corrective maintenance, and timely

breakdown resolution of ELV and HVAC systems during the Defect Liability Period (DLP) and

Comprehensive Maintenance Contract (CMC). The engineer shall ensure maximum system

uptime, compliance with contractual SLAs, client satisfaction, and timely documentation.

Key Responsibilities

1. Preventive Maintenance (PM)

Execute preventive maintenance activities as per approved maintenance schedule.

 Prepare PM checklists and ensure all equipment is inspected.

 Clean, calibrate, test, and verify system performance.

 Maintain PM records with client signatures.

 Identify potential failures before breakdown occurs.

 Ensure all statutory and OEM recommendations are followed.

2. Corrective Maintenance (CM)

 Attend complaints within SLA timelines.

Troubleshoot and rectify system faults.

Replace defective components after approval.

 Coordinate with OEMs for warranty replacement/RMA.

 Restore system functionality with minimum downtime.

Submit Root Cause Analysis (RCA) for major failures.

3. ELV System Responsibilities

Responsible for operation and maintenance of:

 Fire Alarm System (FAS)

 Public Address & Voice Alarm (PA/VA)

 CCTV Surveillance System

 Access Control System

 Building Management System (BMS) Integration

 Public Security System (Baggage scanner, DFMD, Bollards, Boom Barrier, Turnstile)

 Any other ELV system installed at site

4. HVAC Responsibilities

Responsible for maintenance of:

Air Handling Units (AHU)/TFA

 Package AC Units

VFD/VRV/VRF Systems

FCUs

 Exhaust Fans

 Pressurization Fans

Ventilation Systems

 HVAC Control Panels

 Thermostats & Sensors

Treated Fresh Air

 Jet Fan and Inline Fan

 Grill and Defuser

 BMS-controlled HVAC equipment

 Outdoor and Indoor unit

Duct and Duct Dampers

5. Breakdown Management

 Attend emergency breakdowns immediately.

 Maintain complaint register.

 Coordinate with OEM and vendors.

 Escalate critical issues to management.

 Minimize system downtime.

Ensure availability of critical spare parts.

6. Documentation

Maintain and update:

 Daily Service Report (DSR)

 Preventive Maintenance Reports

 Breakdown Reports

 Complaint Register

 Asset Register

Spare Inventory

 RMA Tracking

 Site Logbook

 Service Visit Reports

Monthly Performance Report

AMC/CMC Compliance Reports

7. Client Coordination

 Attend client meetings.

 Explain technical issues and proposed solutions.

 Obtain work completion certificates.

Ensure client satisfaction.

 Maintain professional communication.

Coordinate with consultants, OEMs, and facility teams.

8. Spare & Inventory Management

Maintain minimum stock of critical spares.

 Monitor spare consumption.

 Raise material requisitions.

 Verify delivered materials.

 Maintain inventory records.

9. Safety & Compliance

Follow all site safety procedures.

 Use appropriate PPE.

 Comply with statutory regulations.

 Follow permit-to-work procedures.

Ensure housekeeping of work areas.

10. Reporting

Submit on Weekly/Monthly/Quarterly

 Daily Activity Report

 Weekly Progress Report

Monthly Maintenance Report

 Preventive Maintenance Schedule

Breakdown Analysis Report

SLA Compliance Report

Incident Reports

 Root Cause Analysis (RCA)

Key Performance Indicators (KPIs)

 Preventive Maintenance Compliance: 100%

Complaint Response within SLA: 95%

 System Uptime: 99%

 Mean Time to Respond (MTTR): As per contract SLA

 Mean Time to Repair: Within SLA

 Zero safety violations

 Timely submission of reports

Client satisfaction score

 No repeat complaints due to improper rectification

 Proper documentation and inventory management

Required Skills

Technical Skills

 Strong knowledge of ELV systems

 HVAC maintenance expertise

 BMS integration understanding

 Fault diagnosis and troubleshooting

 Electrical drawings and schematics

 Networking basics

 Testing and commissioning basic knowledge

 OEM coordination

 Preventive maintenance planning

Software Skills

 MS Excel

 MS Word

 Outlook

 PowerPoint

Educational Qualification

Diploma/B.Tech/B.E. in:

o Electrical Engineering

o Electronics & Communication Engineering

o Mechanical Engineering (HVAC)

o Instrumentation Engineering

Experience

 Diploma: 3–8 years in ELV/HVAC Maintenance.

 B.Tech/B.E.: 2–6 years in ELV/HVAC Maintenance.

 Experience in hospitals, metro, commercial buildings, data centers, or industrial facilities.

Behavioral Competencies

 Strong troubleshooting ability

 Client-focused approach

 Good communication skills

 Team player

 Time management

Problem-solving mindset

 Ownership and accountability

 Ability to work under pressure

 Professional ethics