Amazon Voice Process (Freshers )

Customer Service Associate Amazon Voice Process

Company: Amazon
Role: Customer Service Associate – Voice Process
Department: Customer Support / Operations
Employment Type: Full-Time
Experience: 0–3 Years
Openings: Multiple
Work Mode: Work From Office
Shift: Rotational / Night Shifts
Industry: BPO / Customer Service / E-Commerce

Job Description

We are hiring Customer Service Associates for the Amazon Voice Process. The candidate will be responsible for handling customer interactions over calls and providing accurate, timely, and professional support.

This is an excellent opportunity for freshers as well as experienced candidates who have strong English communication skills and are interested in building a career in customer service/BPO operations.

Roles & Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Understand customer concerns and provide appropriate solutions.
• Assist customers with order-related queries, delivery issues, returns, refunds, payments, account-related concerns, and general product/service questions.
• Provide accurate information while maintaining a positive customer experience.
• Identify the root cause of customer concerns through effective probing and listening.
• Resolve customer issues within defined processes and service standards.
• Escalate unresolved or complex cases to the appropriate team when required.
• Document customer interactions and resolutions accurately in the system.
• Maintain quality, productivity, attendance, and customer satisfaction standards.
• Navigate multiple applications and internal systems while interacting with customers.
• Follow company policies, security guidelines, and standard operating procedures.
• Adapt to process and policy updates.
• Maintain professionalism and empathy while handling difficult customer situations.
• Work collaboratively with team leaders and other team members.
• Meet individual and team performance targets.

Eligibility

• Education: 10+2 / Intermediate / Diploma / Any Graduate / Postgraduate
• Freshers and experienced candidates can apply.
• Good verbal communication skills in English.
• Good listening and customer-handling skills.
• Basic computer and internet knowledge.
• Ability to navigate multiple applications.
• Strong problem-solving ability.
• Comfortable handling customers over calls.
• Willingness to work in rotational shifts/night shifts.
• Flexible to work rotational week-offs.
• Immediate joiners are preferred.

Required Skills

English Communication | Voice Process | Customer Service | Customer Support | International Voice Process | Inbound Calls | BPO | Customer Handling | Problem Solving | Call Handling | E-Commerce | Customer Care | CRM | Basic Computer Skills