Amazon Connect
Pronix Inc · Hyderabad · onsite · Posted 54d ago
Not disclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
IMMEDIATE REQUIREMENT FOR AMAZON CONNECT ENGINEER
Role: AWS Connect Engineer
Location: Gachibowli, Hyd [100% Onsite Role]
Exp: 3-8Yrs
Eligibility: Only 0-30 days Notice | Ready to attend F2F Interview
Looking for an experienced AWS Connect Solution Engineer to design, implement, and production support cloud-based contact center solutions using Amazon Connect and related AWS services.
Responsibilities
- Design and implement scalable Amazon Connect contact center solutions for voice, chat, IVR, routing, reporting, and automation.
- Gather requirements and translate them into technical solutions.
- Configure Connect flows, queues, routing, and integrations.
- Integrate Amazon Connect with CRM, APIs, Lambda, Lex, S3, CloudWatch, and other AWS services.
- Provide guidance on security, scalability, monitoring, and best practices.
- Support implementation, deployment, and production while improving CX and agent efficiency.
Required Skills
- Strong hands-on Amazon Connect design and implementation experience.
- Good knowledge of AWS services, contact center technologies, IVR, routing, and CRM integrations.
- Strong communication, stakeholder management, and documentation skills.
Preferred
- AWS certification.
- Experience with conversational AI, chatbots/voice bots, analytics, reporting, and dashboards.
Sourced from foundit
Skills
IVR routingAws LambdaAmazon connectAws ServiceslexAWS CloudWatchAWS S3CRM integrations