BENGALURU · FULLTIME
Amazon connect Engineer
Infosys
Bengaluru · onsite · Posted 13d ago
Sourced from
Undisclosed2–5 yrsfulltimeBengaluru
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Section · 01
About this role
Job DescriptionWe are seeking an experienced Amazon Connect Developer with strong expertise in designing and implementing IVR and contact center solutions on AWS. The candidate will be responsible for developing scalable, customer-centric voice and chat workflows using Amazon Connect, AWS services, and integration frameworks.
Roles Responsibilitiesey Responsibilities
Amazon Connect IVR Development
Design and implement IVR (Interactive Voice Response) and Chat Contact Flows using Amazon Connect
Configure and manage queues, routing profiles, hours of operation, and security profiles
Develop and optimize call flow logic to enhance customer experience and reduce call handling time
Implement advanced features such as callback functionality, dynamic routing, and escalation paths
Amazon Lex Conversational AI
Design and configure Amazon Lex Bots for voice and chatbot interactions
Integrate Lex bots with Amazon Connect for automated call handling and self-service use cases
AWS Integration Backend Development
Develop serverless integrations using:
o AWS Lambda (business logic orchestration)
o DynamoDB (data persistence)
o S3 (data storage and retrieval)
Implement API-based integrations using API Gateway for external system connectivity
Enable dynamic routing and personalization using customer data and backend systems
Technical RequirementCore Experience
2-5 years of experience in Amazon Connect development and AWS ecosystem
Strong hands-on experience in:
o Amazon Connect (mandatory)
o Contact flow and IVR design
o Queue and routing configuration
Technical Skills
AWS Services:
o Amazon Connect
o AWS Lambda
o DynamoDB
o S3
o API Gateway
o IAM
Conversational AI: Amazon Lex
Integration: REST APIs, CTI integrations with CRM tools
Scripting/Programming: Basic knowledge of Python (preferred)
Nice-to-Have Skills
Experience with CloudFormation or Terraform
Knowledge of Amazon Connect CCP customization / Agent Workspace enhancements
Exposure to CloudFront, Cognito is an added advantage
Educational RequirementMaster Of Comp. Applications,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology
Preferred SkillsTechnology->OpenSystem->Python - OpenSystem->Python,Technology->Communication->IVR/CCT
Service LineEngineering Services
Roles Responsibilitiesey Responsibilities
Amazon Connect IVR Development
Amazon Lex Conversational AI
AWS Integration Backend Development
o AWS Lambda (business logic orchestration)
o DynamoDB (data persistence)
o S3 (data storage and retrieval)
Technical RequirementCore Experience
o Amazon Connect (mandatory)
o Contact flow and IVR design
o Queue and routing configuration
Technical Skills
o Amazon Connect
o AWS Lambda
o DynamoDB
o S3
o API Gateway
o IAM
Nice-to-Have Skills
Educational RequirementMaster Of Comp. Applications,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology
Preferred SkillsTechnology->OpenSystem->Python - OpenSystem->Python,Technology->Communication->IVR/CCT
Service LineEngineering Services
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Section · 02
Skills
Aws LambdacrmAmazon connectccpapisAws Servicesamazon web servicesChatbotcontact center solutionsaws cloudformationAws Api GatewaylexCall FlowCall HandlingConversational AiAWS CloudFrontCRM ToolsBackend DevelopmentArtificial Intelligence
Section · Company
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
Industries
IT Services & ConsultingConsulting
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3.5/ 5
Culture
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Work-life
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