BENGALURU · FULLTIME
Amazon connect Engineer
Paragthi Enterprise (infosys Limited Jaipur, Pune)
Bengaluru · onsite · Posted 18d ago
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Section · 01
About this role
Job Description:
- We are seeking an experienced Amazon Connect Developer with strong expertise in designing and implementing IVR and contact center solutions on AWS
- The candidate will be responsible for developing scalable customer centric voice and chat workflows using Amazon Connect AWS services and integration frameworks
Key Responsibilities:
- Key Responsibilities
- Amazon Connect IVR Development
- Design and implement IVR Interactive Voice Response and Chat Contact Flows using Amazon Connect
- Configure and manage queues routing profiles hours of operation and security profiles
- Develop and optimize call flow logic to enhance customer experience and reduce call handling time
- Implement advanced features such as callback functionality dynamic routing and escalation paths
- Amazon Lex Conversational AI
- Design and configure Amazon Lex Bots for voice and chatbot interactions
- Integrate Lex bots with Amazon Connect for automated call handling and self service use cases
- AWS Integration Backend Development
- Develop serverless integrations using
- o AWS Lambda business logic orchestration
- o DynamoDB data persistence
- o S3 data storage and retrieval
- Implement API based integrations using API Gateway for external system connectivity
- Enable dynamic routing and personalization using customer data and backend systems
Technical Requirements:
- Core Experience
- 5 9 years of experience in Amazon Connect development and AWS ecosystem
- Strong hands on experience in
- o Amazon Connect mandatory
- o Contact flow and IVR design
- o Queue and routing configuration
- Technical Skills
- AWS Services
- o Amazon Connect
- o AWS Lambda
- o DynamoDB
- o S3
- o API Gateway
- o IAM
- Conversational AI Amazon Lex
- Integration REST APIs CTI integrations with CRM tools
- Scripting Programming Basic knowledge of Python preferred
- Nice to Have Skills
- Experience with CloudFormation or Terraform
- Knowledge of Amazon Connect CCP customization Agent Workspace enhancements
- Exposure to CloudFront Cognito is an added advantage
Preferred Skills:
Technology->Infrastructure-Contact Center->IVR Concepts,Technology->OpenSystem->Python - OpenSystem->PythonSourced from foundit
Section · 02
Skills
Aws LambdaCTI integrations with CRM toolsAmazon connectDynamo Dbaws iamAws Api GatewaylexAWS S3PythonREST API
Section · Company
About Paragthi Enterprise (infosys Limited Jaipur, Pune)
Paragthi Enterprise (infosys Limited Jaipur, Pune)
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