Amazon connect Engineer
Paragthi Enterprise (infosys Limited Jaipur, Pune) · Bengaluru · onsite · Posted 18d ago
Not disclosedFresherfulltimeSourced from
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About this role
Job Description:
- We are seeking an experienced Amazon Connect Developer with strong expertise in designing and implementing IVR and contact center solutions on AWS
- The candidate will be responsible for developing scalable customer centric voice and chat workflows using Amazon Connect AWS services and integration frameworks
Key Responsibilities:
- Implement API based integrations using API Gateway for external system connectivity
- Enable dynamic routing and personalization using customer data and backend systems
Technical Requirements:
- Queue and routing configuration
- Technical Skills
- AWS Services
- o Amazon Connect
- o AWS Lambda
- o DynamoDB
- o S3
- o API Gateway
- o IAM
- Conversational AI Amazon Lex
- Integration REST APIs CTI integrations with CRM tools
- Scripting Programming Basic knowledge of Python preferred
- Nice to Have Skills
- Experience with CloudFormation or Terraform
- Knowledge of Amazon Connect CCP customization Agent Workspace enhancements
- Exposure to CloudFront Cognito is an added advantage
Preferred Skills:
Technology->OpenSystem->Python - OpenSystem->Python,Technology->Communication->IVR/CCTSourced from foundit
Skills
Aws LambdaTerraformAmazon connectDynamo Dbaws iamaws cloudformationCognitoAws Api GatewaylexAWS S3AWS CloudFrontPythonCTI integrationsREST API
About Paragthi Enterprise (infosys Limited Jaipur, Pune)
Paragthi Enterprise (infosys Limited Jaipur, Pune)
About
Infosys Limited
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