HYDERABAD · FULLTIME
Amazon Connect Engineer
Instasmart Software Solutions
Hyderabad · onsite · Posted 51d ago
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Undisclosed4–9 yrsfulltimeHyderabad
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Section · 01
About this role
Job_Description":"
Experience: 4+ Years
- Amazon Connect Engineer/Developer with Generative AI expertise to design, implement, and optimize AI-powered contact center solutions.
- The ideal candidate will have hands-on experience with Amazon Connect, AWS AI/ML services, conversational AI, contact center integrations, and cloud-native application development.
- Design and implement Amazon Connect contact center solutions.
- Develop AI-powered voice and chat experiences using Amazon Lex and Generative AI services.
- Integrate Amazon Connect with CRM, IVR, telephony, and enterprise applications. Build intelligent call routing, chatbots, agent assist, and self-service capabilities.
- Integrate Amazon Bedrock, Amazon Q, or other LLM platforms for GenAI use cases. Configure Contact Flows, Lambda functions, APIs, and AWS services
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
crmUsageamazon web servicesenterprise applicationslexivrRoutingTelephonycloudApplication Development