BENGALURU · FULLTIME
Amazon connect Engineer
Infosys
Bengaluru · onsite · Posted 64d ago
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Undisclosed0–5 yrsfulltimeBengaluru
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Section · 01
About this role
Educational Requirements
- Bachelor of Engineering
- Bachelor of Technology
- Bachelor of Comp. Applications
- Master of Comp. Applications
- Master of Technology
- Master of Engineering
Engineering Services
Responsibilities - Design and implement IVR (Interactive Voice Response) and Chat Contact Flows using Amazon Connect
- Configure and manage queues, routing profiles, hours of operation, and security profiles
- Develop and optimize call flow logic to enhance customer experience and reduce call handling time
- Implement advanced features such as callback functionality, dynamic routing, and escalation paths
- Amazon Lex Conversational AI
- Design and configure Amazon Lex Bots for voice and chatbot interactions
- Integrate Lex bots with Amazon Connect for automated call handling and self-service use cases
- AWS Integration Backend Development
- Develop serverless integrations using: AWS Lambda (business logic orchestration), DynamoDB (data persistence), S3 (data storage and retrieval)
- Implement API-based integrations using API Gateway for external system connectivity
- Enable dynamic routing and personalization using customer data and backend systems
- 36 years of experience in Amazon Connect development and AWS ecosystem
- Strong hands-on experience in: Amazon Connect (mandatory)
- Contact flow and IVR design
- Queue and routing configuration
- Technical Skills
- AWS Services: Amazon Connect, AWS Lambda, DynamoDB, S3, API Gateway, IAM
- Conversational AI: Amazon Lex
- Integration: REST APIs, CTI integrations with CRM tools
- Scripting/Programming: Basic knowledge of Python (preferred)
- Nice-to-Have Skills
- Experience with CloudFormation or Terraform
- Knowledge of Amazon Connect CCP customization / Agent Workspace enhancements
- Exposure to CloudFront, Cognito is an added advantage
- Technology->Infrastructure-Contact Center->IVR Concepts
- Technology->OpenSystem->Python - OpenSystem
Sourced from naukri
Section · 02
Skills
Aws LambdaCustomer ExperiencecrmAmazon connectccpcontact centerapisAws Servicesamazon web servicesChatbotaws cloudformationlexCall FlowCall HandlingConversational AiAPI GatewaysAWS CloudFrontCRM ToolsBackend DevelopmentArtificial Intelligence
Section · Company
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
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IT Services & ConsultingConsulting
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