Amazon Account Manager

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations

This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients

Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed

Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys

Recommend improvements to clients’ strategy

Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines

Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly

Regularly monitor and report on clients’ performance and ensure goals are met

Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week

Review the following:Design Tiers are being met and have in progress work

Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc)

Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter)

Tasks are having actions complete and not continuously pushed back

Brand Manager is progressing on Milestone Tasks

For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate

Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month

Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7

5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses

95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head