AM/TL - Customer Service

Key Responsibilities

• Handle customer queries through calls and chats.
• Understand travel requirements and recommend suitable tour packages.
• Manage inbound and outbound tour inquiries and follow-ups.
• Lead and manage the customer service team, including team briefing, attendance, and performance monitoring.
• Maintain accurate customer records and reports.
• Coordinate with the operations team for smooth service delivery.
• Resolve post-booking concerns, escalations, and customer issues.
• Ensure effective communication and excellent customer service.

Candidate Requirements

• 2+ years of experience in Customer Service/Travel & Tourism.
• Strong communication and interpersonal skills.
• Experience in team handling, record maintenance, attendance management, and team briefing.
• Customer-focused with good problem-solving and multitasking abilities.
• Knowledge of UK and European destinations will be an added advantage.