AM/Sr. Officer - IT Application Support (Credit Card Domain)

Key highlights of the role are listed below (purely indicative and not limiting):

This position is responsible managing the day-to-day production support of IT applications. The Role and responsibilities of this position includes:

• Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
• Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.
• Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
• Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.
• Coordination with external and internal stakeholders to ensure timely execution of task/activity.
• Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
• Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
• Prioritize workload, providing timely and accurate resolutions.
• Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
• Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
• In depth Functional knowledge of the application(s) supported and interdependencies.
• This position will typically be used for an advanced or lead level resource.

Preferred candidate profile

• Applicants should possess the following attributes:
• Clear understanding of ITIL framework
• Enterprise applications and integration with various core applications
• Incident and Change Management
• Lead In-house development projects
• Oracle RDB 11,12 - Basic Admin Knowledge.
• PL/SQL development Oracle/ MS SQL
• BI Reporting Tools
• Hands on Java and .Net, Operating systems, Web Servers
• Process Re-engineering and Automation
• Vendor Management