AM - Soft Services
Jones Lang Lasalle · Bengaluru · onsite · Posted 34d ago
Undisclosed6–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Assistant Manager - Soft Services
What this job involves
Key Responsibilities
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Location: Bengaluru
Segment: Integrated Facilities Management - Work Dynamics
Region/Country: India
What this job involves
To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facilities Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets.
Key Responsibilities
Floor Operations
- Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery - this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services.
- Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
- Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client.
- Routinely Inspect all contracted services to ensure performance measures are being maintained.
- Event Management, basic sets ups, coordination with internal client groups.
- Ensure Helpdesk service requests are attended to in time.
- Effectively manage the mailroom services to ensure an on time deliverable system.
- Achieve client satisfaction to Client expectations.
Reporting
- Daily/Weekly/Monthly reports.
- Contribute to the Monthly Management Report to client and other reports as required.
- Managing Trackers & inventory as per the task allocated.
Vendor Management
- Manage service contracts, including inspections and quality management of service delivery.
- Support in preparing vendor contracts/Score cards/defining SOW.
- Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
- Participate in Emergency Evacuation procedures including crisis management and business continuity as per the site dynamics.
- Manage all Health and Safety issues and actively participate in Health and Safety reviews while carrying out related jobs.
Basic Operational Skill Set
- Excellent people skills and ability to interact with a wide range of client staff and demands.
- Demonstrated experience with tendering and service improvement initiatives required.
- Knowledge of Occupational Safety requirements.
- Knows the inventory management, good keeping knowledge.
- Strong PC literacy and proven ability to manage daily activities using various systems.
- Demonstrated experience with continuous improvement initiatives highly desirable.
- Demonstrated experience with client reporting and preparation of reports required.
- Achievement of Contracted Service Levels and Performance Indicators.
- Achievement of contracted Customer Satisfaction expectations.
- Management of resource to ensure no disruption to client business.
- Achievement of savings initiatives as agreed with Client.
- Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
- Achievement of performance goals as agreed with manager.
- Understanding of Cafeteria operations will be an added advantage.
Key Behaviours & Leadership
- Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements.
- Set stretch targets for self to achieve maximum team performance.
- Is able to make difficult decisions and resolve problems or improve operations.
- Actively searches out opportunities to achieve best results.
- Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
- Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.
- Listens effectively and communicates through actions and examples.
- Have strong written and oral communication skills.
- Flexible to work in shifts.
Sound like you To apply you need to have:
- Mastery in the field: You should have earned an experience of more than 6-8 years in Facility Management - Soft Service preferably from hotel Industry & specialized in Housekeeping & have eye for detail.
- We'll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.
Scheduled Weekly Hours: 48
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. We are interested in getting to know you and what you bring to the table!
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Continuous improvementbusiness continuitySOWFacility ManagementoperationsHelpdeskEvent ManagementCommercial Real EstateHousekeepingcontract management
About JLL
Jones Lang Lasalle
Real Estate
11.4k+
employees
1999
27 years old
Mumbai, Maharashtra
India
₹6.8L PA avg
Avg at JLL
About
JLL is a global real estate services firm specialising in commercial property and investment management, providing services for real estate owners, occupiers and investors worldwide
Industries
Real EstateEngineering & Construction
Employee ratings
10 reviews
4.1/ 5
Culture
2.8
Career growth
2.4
Work-life
3.6
Employees rate it well for
Job Security41Overall Company41
Find them on