AM - Operations Support | Asset Management (Analytics & Automation)

Job Title: Assistant Manager Ops Support, Asset Management (Analytics & Automation)
Department: Asset Management

Roles & Responsibilities

• Support the Asset Management team in maintaining market intelligence, rental benchmarking and site data.
• Execute the savings-first model for real estate cases including renewals, relocations, exits and escalation conversions.
• Maintain trackers for cases, savings identified, compliance gaps and landlord issues, ensuring timely updates and closure.
• Coordinate with Projects, Legal, Finance, Store Operations and regional teams to track action items and resolve open issues.
• Prepare MIS reports, dashboards, management presentations and periodic performance summaries.
• Support data analysis to identify trends, gaps and improvement opportunities.
• Assist with financial calculations, including savings analysis, NPV/XIRR where applicable.
• Support process automation and improvement by mapping existing processes, documenting requirements and testing new tools.
• Coordinate with IT/Product teams on system issues, bug reporting and change requests.
• Maintain data accuracy, tracker hygiene, SOPs, process maps and FAQs.
• Track SLA adherence and ageing of open cases and proactively escalate delays or gaps.
• Support rollout and adoption of new processes and mechanisms across regional teams.