AM - Key Account Manager

About The Role

We are looking for a Key Account Manager to lead and grow relationships with some of our most strategic global clients across management consulting and investment firms. This role sits at the intersection of client engagement, commercial ownership and operational excellence and is ideal for professionals who enjoy building deep partnerships and driving long-term value.

As a Key Account Manager, you will act as a trusted advisor to senior client stakeholders, ensuring seamless delivery, exceptional client experience and sustainable account growth across geographies.

3-5 years of experience in research & consulting, market intelligence or client servicing.

Experience in managing clients, delivering projects, and meeting timelines/TATs.

Key Responsibilities

• Own Strategic Client Relationships
• Take end-to-end ownership of assigned key accounts.
• Serve as the primary point of contact for clients and internal stakeholders.
• Build long-term relationships with mid-to-senior level client leaders.
• Drive Account Growth
• Identify and develop opportunities within existing client relationships.
• Expand account presence across new teams, domains and geographies.
• Partner with internal teams to unlock repeat and incremental business.
• Deliver Outstanding Client Experience
• Ensure high-quality execution across all engagements.
• Step in personally on complex or high-impact projects to ensure success.
• Act as an escalation point and resolve issues with speed and empathy.
• Understand the Client's Organization
• Develop a strong understanding of client structures, decision-making dynamics and priorities.
• Map client stakeholders across functions, domains, and regions.
• Use account intelligence to deepen engagement and uncover opportunities.
• Ensure Governance & Compliance
• Uphold Infollion's compliance standards and client-specific requirements.
• Ensure all commercial, contractual and compliance documentation is accurate and complete.
• Work closely with internal teams to maintain high governance standards.
• Strengthen Global Relationships
• Support expansion of accounts across international offices
• Build relationships with global client stakeholders and cross-border teams.
  
  

Skills & Competencies

• Strong understanding of the Market Research Industry, value chains, and market dynamics.
• Excellent client relationship management and stakeholder management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent verbal and written communication skills.
• High attention to detail with a customer-centric mindset.
• Ability to work in a fast-paced, deadline-driven environment.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word) and online research tools.