AM / DM - Product Manager (Mortgages)

Job Summary

AM / DM - Product Manager (Mortgages)

Experience: 5 - 8 years

Location: Mumbai

Employment Type: Permanent

Responsibilities

• Product Management - Manage new product launches and drive product communication across the organization. Improve existing product policies, processes, and portfolio performance.
• Sales Enablement - Partner with LD to design training programs, support sales teams with trackers and marketing initiatives, and drive campaigns/contests to improve productivity and business conversion.
• Stakeholder Management - Collaborate with Product, Credit, Operations, and Sales teams, including HDFC Bank stakeholders, to drive business objectives and ensure seamless execution.
• Business Analytics - Track mortgage business performance through MIS, dashboards, and analytical reports. Analyze market share trends and provide actionable insights to management.
• Customer Experience - Resolve customer complaints and escalations within defined timelines while ensuring high service standards.
• Business Growth - Drive sales force transformation initiatives and support strategic projects aimed at improving efficiency, revenue, and overall business performance.

Qualifications / Desired Candidate Profile

• MBA / PGDM or equivalent postgraduate qualification.
• 5-8 years of experience in the mortgage, home loan, housing finance, or retail lending industry.
• Strong understanding of mortgage products, credit processes, disbursement operations, and self-employed customer segments.
• Excellent stakeholder management, communication, and presentation skills.
• Strong analytical mindset with experience in MIS reporting and business performance management.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Ability to manage multiple stakeholders and drive business initiatives independently.

Key Competencies

• Product Management
• Mortgage Home Loan Products
• Business Analytics MIS
• Stakeholder Management
• Sales Enablement
• Process Improvement
• Customer Resolution Management
• Strategic Planning Execution

Preferred Industry

Mortgage, Housing Finance, Banking, BFSI, Home Loans

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