AM/DM- Customer Quality

Role & responsibilities :

Ensure requirements of Quality management system for the plant
Build required systems for automotive QMS certification.
Support in change management process Customer info / approval
Review and authorize quality gates for new projects.

Coordinate for customer PPAP. & Series support for customers.
Claim management in case of 0 km complaints / warranty handling and analysis of field failures.
IQIS system management for all types of complaints.
Coordinate and drive improvements in terms of quality within the value stream from source / make and
deliver.
Implement zero defect quality initiatives in the plant 
Coordinate for risk assessment in case of concessions / complaints
Coordinate and face internal / external system audits and customer audits.
Support to Conduct product audits and process audits.