AM/DM -CRM -Maldives and Mauritius

Role & responsibilities

Execute back-office and sales administration operations, including Builder Buyer Agreements, payment receipts, and related documentation.

Manage bookings and log entries in CRM systems, ensuring accuracy and adherence to timelines.

Verify booking forms, ensuring all necessary client and salesperson signatures, along with KYC compliance.

Send welcome emails within 24 hours of booking and provide clients with booking-related details, obtaining feedback promptly.

Issue payment receipts, demand letters, reminders, possession letters, and buyer agreements.

Follow up on buyer agreements and other pending documentation.

Prepare and maintain Company MIS reports (DSR) and documentation records.

Handle post-sales client queries via email and phone.

Coordinate with the sales team to ensure smooth client servicing.

Draft and issue client documents such as Credit Notes, Transfer Documents, Demand Letters, Receipts, etc.

Manage the fit-out/final possession process while ensuring customer satisfaction.

Identify opportunities for upselling and cross-selling to the existing customer base.

Preferred candidate profile

Role

CRM AM / DM

Experience

Graduate / Post Graduation 58 Years (in Real Estate)

Location

Maldives and Mauritius

Department

Customer Relationship Management