AM / DM - Corporate Loyalty and Banking

Role & responsibilities

- Implementing long-term and short-term strategy for increasing corporate reach out across country and increasing Referral & Loyalty Sales contribution across the project portfolio.

- Ensuring strict adherence of Corporate dedicated sales and customer service SOP

- Working closely with regional sales team for formulation and execution of sales targets and sales plan

- Implementing the value proposition for M&M companies and create synergies of group companies to help expand business

- Creating list of corporates to be targeted and defining the plan of reach out and expansion

- Implementing corporate sales specific value proposition to ensure long term relationship and exclusive offering ensuring best terms of engagements with them and leveraging Mahindra equity of trust, transparency and integrity

- Reaching out to corporates for activations, presentations, mailer activities etc. to communicate our offerings on time to time basis

- Developing Corporate connect to ensure smooth flow of information

- Working closely with the corporate Marketing team to ensure timely execution of the plans.

- Working closely with the regional finance teams for release of referral benefit to customers via Loyalty

Preferred candidate profile

- Leveraging Human Capital

• Managing & creating a high-performance team by building trust, team-work and collaboration
• Leveraging the knowledge and skills within the team
• Demonstrating commitment and ownership of results

- Customer Focus

• Understanding stated & unstated needs of the customer
• Analyzing overall customer experience in order to increase satisfaction levels
• Demonstrating empathy, warmth & attentiveness

- Result Orientation with Execution Excellence

• Leading the team by example and effectively managing various variables of a given project
• Displaying dedication towards quality improvement and on-time delivery
• Taking end-to-end ownership of team goals