{"@context":"https://schema.org","@type":"JobPosting","title":"Alorica hiring , Salary 34k Call Belandoor/Kengeri location","description":"

Graduate freshers and Experienced

Freshers:24k

Experienced:34k

Roles and Responsibilities

Handle customer calls to resolve their queries and concerns.
Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex customer issues that require escalation.
Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

0-5 years of experience in BPO industry or related field (education/CSR).
Excellent communication skills in English language (written & spoken).
Ability to work on rotational shifts including night shifts.
Strong problem-solving skills with attention to detail.
Willingness to learn new processes quickly.
call HR@7829301060

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