Airtel HDO - Territory Manager
FirstMeridian Business Services · Chennai · onsite · Posted 51d ago
About a minute. You'll make an account on the way through.
About this role
Airtel HDO - Territory Manager (On-Roll)
Location: Chennai, Trichy and Vellore
Salary: 5 LPA - 6.9 LPA
Experience: Minimum 2+ Years
Age: Maximum 35
Key Responsibilities
- Manage and monitor Installation, Shifting, Reactivation & Fault Repair activities.
- Ensure timely resolution of customer service requests as per SLA/TAT.
- Manage and coordinate Wiremen, Engineers and field teams.
- Monitor team productivity and ensure achievement of defined KPIs/targets.
- Ensure quality installation and minimize repeat/re-open complaints.
- Handle customer escalations and coordinate with internal teams for faster resolution.
- Monitor field-team performance through Airtel work platforms/apps.
- Ensure adherence to Airtel processes, SOP, safety and quality standards.
- Conduct regular audits and prepare productivity/performance reports.
- Identify process improvements to improve customer experience and service quality.
- Drive Serve-to-Sell / product pitching through field teams.
- Train and guide field resources for better productivity and service delivery.
Candidate Profile
- Any Degree and Diploma
- Strong experience in Broadband / FTTH / Fiber / Wi-Fi operations.
- Team handling and field operations experience.
- Good communication and customer-handling skills.
- Vendor / partner management experience preferred.
- Willingness to work in a field-based role.
- Candidates from Telecom / Broadband / DTH / Fiber background preferred.
Whatsapp: [phone removed]
Sourced from naukri
Skills
About FirstMeridian Business Services
FirstMeridian Business Services
Recruitment
130
employees
2018
8 years old
Bengaluru, Karnataka
India
₹5.3L PA avg
Avg at FirstMeridian Business Services
₹5L – ₹6.5L PA
This role
About
With presence in 25+ locations pan India, It is one of the leading manpower provider with 45,000+ associates across service lines of Sales Force, Merchandising, Audit, Retail Marketing Solutions delivered on along with CRM and Mobile application platforms. We provide the best-in-industry HR environment to attract and retain talent. An array of blue-chip clientele, comprising more than 40 Multinationals companies and is also substantiated by demonstrated expertise across multiple sectors. Our growing client roster continues to give us the opportunity to learn from our collaborators every day. We look at every new project as a chance to grow, to challenge ourselves, to give our clients more than they ask for, and to push the boundaries of whats possible.
Industries
Employee ratings
10 reviews
Culture
3.6
Career growth
3.3
Work-life
4.1
Employees rate it well for
Find them on